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CHANEL is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewelry, and Watches. Founded by Gabrielle CHANEL in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, CHANEL employs more than 32,000 people worldwide.As an independent company, its core values are grounded in:Exceptional creation and client experienceNurturing human potential Having a positive impact – on people, the environment, and communities around the world. As part of this, the House promotes arts, culture, and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. FASHION ADVISOR (CONTRACTUAL: 1 YEAR)The CHANEL Fashion Advisor embodies the Brand style and image, acting as an ambassador for CHANEL's progressive vision of style and beauty. Responsible for conveying the allure of CHANEL's Fashion creations to clients via the human interaction that is at the heart of CHANEL's client experience. Fashion Advisor combines strong stylistic instincts with intuitive client sensitivity and a deep understanding of the history and vision of the House. Connecting with clients to create a unique and memorable experience forms the basis of solid and lasting relationships that engender Brand loyalty and trust, as both the Fashion Advisor and client journey together into the world of CHANEL, a journey that celebrates a shared passion for the products and history of the House.WHAT IMPACT YOU CAN CREATE AT CHANELYou contribute to the Brand performance by representing the CHANEL allure, serving as an ambassador for the House's progressive vision of style and communicating the House's history, codes and savoir-faire to all clients. You contribute to the financial health by driving the sales and creating future opportunities for growth. You provide an excellent client experience by engaging clients within the Boutique and beyond. You create a significant impact by:Representing the human excellence of the Boutique Experience, taking clients on to a unique and memorable journey into the world of CHANEL:Being immaculately groomed and ready to welcome all clients warmly and with kindness, ready to offer to each of them a personalized journeyOffering the ultimate client experience in an authentic and personalized mannerPresenting and selling any line of productsSystematically proposing the services made available by CHANEL (alteration, CHANEL&moi, etc)Identifying prospective clients and creating a bond with the aim of developing the client relationship in the futureHaving full knowledge of one's existing clientele, and building a special relationship with each clientDeveloping a client database and build clients' loyalty to prolong the CHANEL experience beyond the visit to the BoutiqueBeing co-responsible for maintaining the Boutique's appearance within the procedures set for tidying, VM and inventoriesKnowing and applying the Boutique proceduresCollaborating with all of the Boutique teams to ensure all metiers work together to constantly elevate the client experienceTaking charge of returns and After-Sales Services Embodying the CHANEL allure as a brand ambassador, able to communicate the House's aesthetic style and share a deep knowledge of the history and codes of CHANEL:Appealing to clients' dreams and desire for CHANEL, combining the art of storytelling with a solid knowledge of the Brand, its heritage, its modernity and its expertiseProposing a CHANEL-style allure to each client. Inciting the client's desire through additional and complementary salesUsing and developing knowledge of the luxury field and fashion trends to advise clientsBeing a core driver of business growth by directly contributing to company performance:Driving individual performance by being aware of personal objectives and forming action plans to reach them Being familiar with the stock to develop personal sales performanceReporting client feedback on the collections to managersDuring the buying process, proposing ideas based on client feedback on the collections to refine the boutique's buying selectionEmbracing a learning journey with a blended approach, using digital, in-person and individual resources, driven by personal curiosity, to develop the ultimate level of expertise and embody the Chanel client relational promise YOU ARE ENERGISED BY:The history and heritage of The House of CHANELBeing truly service mindedBuilding collaborative partnerships and relationships in a team-focused environmentFostering a meaningful client experience centered around inclusion and connectionAppreciation for art, beauty and luxury WHAT YOU WILL BRING TO THE TEAM:Ability to thrive in a team environment and work collaborativelyUnderstanding of, and passion for client experienceExcellent communication skillsForeign language skills are preferredPassion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiativesCuriosity and desire to learn and grow professionally within the world of CHANEL YOUR QUALIFICATIONS:You have at least 2 years of documented experience in luxury retail or hospitalityYou show flexibility and adaptability to a challenging environmentYou like to work in team, and you show team spirit You are trustworthy with a high degree of integrity and ethicsYou are decisive and performance orientedYou have a passion for client experience, luxury and beautyCHANEL is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, and the business, and develop their personal motivations. This means everyone can grow, continue to be inspired, and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.CHANEL remains committed to rewarding people competitively, as well as offering initiatives such as well-being programs, learning and development opportunities, and parental leave for all parents globally.
