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ServiceNow Developer
2 weeks ago
Job Description :
- Collaborate with stakeholders to gather requirements and translate them into technical solutions within the ServiceNow platform.
- Design, develop, and customize ServiceNow applications and modules based on business requirements.
- Configure and maintain CMDB to ensure accurate and up-to-date information.
- Develop and maintain integrations between ServiceNow and other systems as required.
- Implement and support ServiceNow CSM solutions to enhance customer service processes.
- Participate in all phases of the software development lifecycle, including design, development, testing, deployment, and support.
- Provide technical expertise and guidance to junior developers and team members.
- Stay up-to-date with ServiceNow platform updates, best practices, and industry trends.
Key Skills and Qualifications :
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 5-8 years of experience in ServiceNow development, with a strong understanding of ITSM (IT Service Management) processes.
- Proficiency in ServiceNow platform development, including scripting (JavaScript, Glide), UI customization, and workflow configuration.
- Experience with ServiceNow CMDB implementation and management.
- Hands-on experience with ServiceNow CSM modules and configurations.
- Strong analytical and problem-solving skills with the ability to troubleshoot complex issues.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- ServiceNow certification(s) such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) is a plus.
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