Learning and Development Trainer

4 weeks ago

Mysuru Karnataka India, IN Cafe Coffee Day Full time

About the Company

India’s largest café chain and the favourite hangout where the young at heart unwind. Popularly known as CCD. We operate through Coffee Day Global Limited (CDGL), a subsidiary of Coffee Day Enterprises Limited.


About the Role

Looking for an experienced L&D Trainer with hands-on experience in training Baristas and store-level teams.


Responsibilities

  • Design & deliver training for onboarding, F&B operations, customer service, and leadership.
  • Drive café-specific initiatives to uplift service quality, hygiene, and safety.
  • Evaluate training effectiveness and ensure ROI.
  • Collaborate with HR & operations teams to roll out impactful programs.

Qualifications

  • ✅ 3–7 years of experience in L&D and F&B operations (coffee/QSR brand experience).

Required Skills

  • ✅ Proficiency in LMS/e-learning tools & reporting (Excel/Power BI).
  • ✅ Strong understanding of F&B operations, coffee preparation, and safety standards.
  • ✅ Excellent facilitation and communication skills.
  • ✅ Proficiency in Kannada language is a must.
  • ✅ Location: Rest of Karnataka & Kerala

Preferred Skills

  • We are seeking professionals who already have experience working in the coffee industry.

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