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Lead Analyst

4 months ago


Bengaluru, Karnataka, India Kenvue Full time

ServiceNow WSD Product Engineer

Responsibilities:

  • Responsible for architectural design of ServiceNow Employee Experience digital workflows Workplace Service Delivery (WSD) product in alignment both internal Kenvue Corporate Real Estate, HR Operations and Enablement, and Corporate Tech & Data strategic goals and objectives as well as ServiceNow implementation best practices.
  • Direct management of, including mentoring and guidance, to Developers in the scrum team (incl. 3rd parties) to deliver compliant code in a timely manner.
  • Establishes metrics and measures for performance of WSD capabilities, including levels of technical debt.
  • Responsible for overall WSD module health and performance including integrations, plug-ins, and customizations as measured by ServiceNow health checks.
  • Create and execute development plans as appropriate to meet changing needs and requirements balancing business requirements and technology lifecycle management.
  • Advocates for technology and innovation; identify new and emerging technology to deliver business needs and proactively sharing with WSD Product Owners
  • Hands on experience to perform quick POCs to demonstrate new features to business owners and accelerate time from design to development.
  • Develop and maintain strong relationships with key stakeholders, including business partners, vendors, and internal teams, especially across the Kenvue ServiceNow Platform

Qualifications Position Requirements:

  • 5+ years of relevant professional experience
  • 3+ years of hands-on experience with design, development, and deployment on the ServiceNow platform
  • Certification in ServiceNow System Administration, Application Development and Scripting
  • Demonstrated experience as a technical architect or administrator of a ServiceNow Employee Experience digital workflow.
  • Demonstrated experience balancing business needs with customization controls and speed/scale.
  • Experience with a modern programming language (e.g., JavaScript, Angular, HTML, CSS)
  • Experience working in and/or leading Product, Agile, and Scrum teams.
  • Excellent written and verbal communication skills.
  • Ability to communicate effectively in both 1-1 and large group settings.
  • Excellent analytical and problem-solving skills.

Preferred Competencies:

  • Experience with WSD module is preferred.
  • Experience with Database design principles (e.g., table size, inheritance, basic SQL, etc.)
  • Experience with modern web integration protocols (e.g., REST, JSON, SOAP/XML, etc.)
  • Experience with portable data structures (e.g., JSON, XML, etc.)
  • Experience with code versioning control systems (e.g., Git, Stash, Subversion, CVS)
  • Experience with Database performance (e.g., table indexing, search algorithms, etc.)
  • Experience with ServiceNows Automated Test Framework
  • Experience with intelligent editors (e.g., VS Code, Code Mirror, Notepad++, Sublime Text, Emacs)
  • Familiarity with testing methodology including Unit, Integration, and Regression Testing
  • Familiarity with automated testing tools (e.g., Selenium Web Driver, Katalon, Cypress, etc.)
  • Familiarity with shell programming (e.g., bash or PowerShell)