Data Support Specialist

2 hours ago

Bengaluru Karnataka India, Karnataka Utthunga Full time

Job Description

Skills & Experience

  • Bachelor’s or Master’s degree in Computer Science, Engineering, or related fields.
  • 3+ years in a data-intensive, customer-facing role with experience in technical support in a SaaS or Data platform environment, ideally in a Tier 2/3 or engineering-focused support function.
  • Expert Python and SQL skills, with a proven ability to write and optimize complex queries for developing and managing robust data architectures
  • Experience working with REST APIs.
  • Familiarity with cloud platforms (Azure, GCP), Kubernetes, and CI/CD tools.
  • Experience maintaining production-grade data pipelines and workflows in live customer environments.
  • Knowledge of industrial data systems or domains such as Oil & Gas, Power, or Manufacturing is a plus.
  • Experience with tools like Grafana, Power BI, or GraphQL is a bonus.
  • Strong problem-solving and troubleshooting skills.

Excellent English communication skills and a customer-centric mindset

Roles & Responsibilities

We are seeking a Support Data Engineer with a strong blend of data and software engineering skills. You will be responsible for supporting production environments, troubleshooting customer deployments, and implementing proactive monitoring and operational improvements.

This role requires both deep technical capabilities and a customer-first mindset, with a focus on resolving issues efficiently, maintaining system stability, and driving continuous improvement.

Issue Troubleshooting & Customer Support

  • Investigate and debug complex customer-reported issues related to data pipelines, integrations, data models, and Cognite Data Fusion functionality.
  • Work closely with customer teams to understand production incidents, reproduce issues, and implement reliable fixes or workarounds.
  • Analyze data failures, system errors, and unexpected behaviours across API integrations, custom code, and third-party data sources.
  • Maintain and improve the reliability and performance of existing data pipelines by proactively identifying bottlenecks, configuration mismatches, or usage anomalies.
  • Collaborate with engineering and product teams to escalate platform issues, suggest improvements, and contribute to long-term resolutions.

Advanced and Enterprise-Level Support

  • Serve as the technical point of contact for customer support cases, particularly complex and high-priority issues.
  • Perform in-depth troubleshooting and diagnostics, including custom code reviews and third-party data source integrations.
  • Engage in regular case reviews, root cause analyses, and progress updates aligned with customer SLAs.
  • Participate in on-call rotations to ensure 24/7 coverage and rapid response to critical issues.
  • Implement and manage proactive monitoring and alerting systems to detect and address issues before they escalate.

Customer Enablement & Knowledge Sharing

  • Create clear documentation, “how-to” guides, and knowledge base articles to accelerate issue resolution and reduce repeat tickets.
  • Work closely with internal product and engineering teams to relay customer feedback and prfioritize product improvements.

Mandatory Skills

Data Support Specialist, CDF, Python,SQL

Desirable Skills

Azure, GCP), Kubernetes, and CI/CD tools

  • Hiring For Data Migration Specialist

    2 weeks ago

    Bengaluru, Karnataka, India NTT DATA, Inc. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesWe are seeking a skilled Database Migration Specialist with expertise in migrating databases from Sybase to Amazon Aurora. The role involves planning, executing, and optimizing database migration strategies to support cloud transformation initiatives.Key Responsibilities:Lead and manage Sybase to Aurora database migration...

  • Data Specialist

    3 days ago

    Bengaluru, Karnataka, India Peer Data Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Peer Data is looking for a Data Analyst to join our team in our Bangalore office. The Data Analyst is responsible for managing our master data set and developing respective reports/visualizations.The ideal person for this position has an exceptional eye for detail, expertise as a data analyst, and a solid understanding of popular data analysis tools. He/she...

  • Technical Support Specialist

    2 hours ago

    Bengaluru, Karnataka, India, Karnataka Red Oak Technologies Full time

    Since 1995, Red Oak Technologies has been a trusted partner in the tech industry, delivering innovative talent solutions that drive progress. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources.Job DescriptionAs a...

  • Data Governance Specialist

    2 hours ago

    Bengaluru, Karnataka, India, Karnataka C5i Full time

    Job Summary:The Data Governance Specialist supports the design, development, and execution of the organization’s data governance framework. The role ensures alignment of data practices with business objectives, promotes data as a strategic asset, and collaborates with data owners, stewards, and cross-functional teams to strengthen data quality, compliance,...

  • Data Support Specialist

    5 days ago

    Bengaluru, Karnataka, India Utthunga Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job DescriptionSkills & ExperienceBachelor's or Master's degree in Computer Science, Engineering, or related fields.3+ years in a data-intensive, customer-facing role with experience in technical support in a SaaS or Data platform environment, ideally in a Tier 2/3 or engineering-focused support function.Expert Python and SQL skills, with a proven ability to...

  • Network Support Specialist

    2 hours ago

    Bengaluru, Karnataka, India, Karnataka Total Environment Building Systems Pvt Ltd Full time

    Role Title: Network Support SpecialistThe Network Support Specialist supports daily network operations by resolving issues, implementing upgrades, and ensuring network availability, scalability and security to meet business needs across all TE branches/locations.Deliverables:Requirements Gathering and Analysis:Collaborate across TE branches/locations to...

  • QA Specialist

    6 days ago

    Bengaluru, Karnataka, India NTT DATA Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Req ID: 346568NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a QA Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN). QA Specialist Who we are: NTT DATA...

  • Customer Support Specialist

    2 hours ago

    Bengaluru, Karnataka, India, Karnataka CamCom Full time

    About CamComCamCom is leading the future of AI-powered computer vision, delivering flawless defect and damage detection across every surface, every time. From micro-defects to macro-damages, our technology ensures accurate, objective, and consistent results that transforms industries and redefines quality.Job Title: Customer Support SpecialistLocation:...

  • Data Center Ops Senior Specialist Advisor

    1 week ago

    Bengaluru, Karnataka, India NTT DATA Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Req ID: 338148NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Data Center Ops Senior Specialist Advisor - Linux to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Job...

  • Environmental & Sustainability Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Nes Global Specialist Engineering Services Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Ever dreamed of shaping a greener future through impactful sustainability strategies? Step into the role of an Environmental & Sustainability Specialist and become the driving force behind eco-conscious initiatives, regulatory compliance, and sustainable transformation across global operations. This is your chance to lead meaningful change and help build a...