Quality Assurance

4 weeks ago


india, IN Flowcall Full time

Company: FlowcallLocation: RemoteEmployment Type: Full-timeSalary: ₹20,000 per monthAbout FlowcallFlowcall is an AI-powered customer service platform helping brands deliver exceptional support across WhatsApp, email, Instagram, voice, and web chat. We work with leading brands to automate 80-90% of customer queries while maintaining quality experiences.Role OverviewWe're looking for a detail-oriented QA Tester who will serve as a critical bridge between our clients, product, and engineering teams. You'll be responsible for identifying issues, ensuring product quality, and maintaining clear communication with stakeholders throughout the resolution process.Key ResponsibilitiesQuality Assurance & TestingPerform manual and exploratory testing across all platform channels (WhatsApp, email, voice, web chat)Identify, document, and track bugs with clear reproduction stepsValidate bug fixes and perform regression testing before releasesDevelop and maintain test cases for new and existing featuresClient Communication & SupportRespond to client-reported issues promptly and professionallyInvestigate, troubleshoot, and resolve client concernsProvide regular updates to clients on issue status and resolution timelinesEscalate critical issues appropriately and keep stakeholders informedTechnical CollaborationWork closely with the engineering team to report and prioritize bugsProvide detailed bug reports with logs, screenshots, and contextual informationParticipate in sprint reviews and planning sessionsCollaborate on root cause analysis for recurring issuesRequirements1-3 years of experience in QA testing or a similar roleStrong attention to detail and analytical thinkingExcellent written and verbal communication skillsFamiliarity with bug tracking tools (Jira, Linear, or similar)Basic understanding of APIs and how web applications workComfortable reading logs and identifying patternsAbility to manage multiple issues and prioritize effectivelyReliable internet connection and ability to work independently in a remote setupNice to HaveExperience with SaaS or customer service platformsExposure to automation testing toolsUnderstanding of conversational AI or chatbot systemsExperience in client-facing rolesWhat We OfferFully remote position – work from anywhereOpportunity to work with cutting-edge AI technologyFast-paced startup environment with real ownershipDirect impact on product quality and customer satisfaction



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