Showroom Manager

6 days ago

Noida Uttar Pradesh India, Ghaziabad BHIMA JEWELLERY MADURAI Full time

Candidates with experience in the jewellery industry are preferred.


Key Responsibilities:

· Ensure that all customers are handled properly by the retail staff.

· In cases where customers cannot be handled by the retail sales assistants, Floor in charges to handle them.

· To ensure that the procedures, process and systems adopted by the management are being followed by staffs.

· To Suggest, Plan and implement in-shop display, layout and customer walk-ins so as to maximize sales, customer satisfaction, appearance and image of store for customers.

· To assess and Manage selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction.

· To manage upkeep and ensure proper working condition of all infrastructures, equipment, fixtures and stock in showroom premises.

· To review employee performance and to suggest actions to be taken regarding a particular employee.

· To conduct daily briefings on the activities to be conducted with the staff.

· To attend the monthly meetings held at corporate office or to attend meetings as and when required by the top management in corporate office.

· To approve the leaves of the sales staff after it has been reviewed by the section in charge

· To maintain the movement register.

· To provide daily report to manager and top management.

· Controlling section supervisor’s & section heads.

· Follow-up of due compliance with shop rules and regulations,

· Ensuring proper attendance of customers by section staff & front office staff (floor coordinators)

· Inducing new methods for improving service and customer satisfaction.

· Ensuring the floor supervisors do proper follow up of customer feedback and reporting necessary changes on account the same.

· Close monitoring of items passing during the beginning and end of the day.

· Arrangement of necessary number of staffs for smooth functioning of item passing.

· Reporting to the HR department the requirement of staff at respective sections.

· He/she shall ensure that the staffs under his/her team adhere to the HR policy regarding uniforms and timings.

· To ensure a proper shopping experience within the showroom.

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