CCM Project Manager

3 weeks ago

Pune Maharashtra India, Maharashtra ValueMomentum Full time

Job Description


Key Responsibilities:


Project Planning & Execution:

  • Develop detailed project plans, including scope, timelines, and resource allocation.
  • Lead projects from initiation to completion, ensuring alignment with business objectives.
  • Leverage Customer Communication Management (CCM) tools such as OpenText Exstream, SmartCOMM, or Quadient Inspire to plan, track, and optimize communication and document generation workflows.

Stakeholder Management:

  • Act as the primary point of contact for project stakeholders, including clients, team members, and senior management.
  • Communicate project goals, progress, and risks effectively to all stakeholders.
  • Ensure consistent and compliant customer communications using CCM tools across business units.

Risk Management:

  • Identify potential project risks and develop mitigation strategies.
  • Monitor and control project risks to minimize impact on project delivery.

Financial Management:

  • Manage project budgets, including cost forecasting and reconciliation.
  • Ensure projects are delivered within budget and financial constraints.

Team Coordination:

  • Coordinate with cross-functional teams, including IT, business analysts, and operations.
  • Resolve resource and scheduling conflicts in a matrixed organization.
  • Collaborate with CCM platform teams to ensure seamless integration of communication templates, content updates, and delivery processes.

Process Improvement:

  • Implement process improvements using methodologies like Six Sigma to enhance project efficiency and success.
  • Drive automation and communication workflow optimization through CCM solutions to improve accuracy, turnaround, and compliance.

Client Interaction:

  • Maintain and build relationships with insurance companies and clients.
  • Negotiate and manage quotes, binders, endorsements, and renewals for existing customers.
  • Oversee client-facing communications via CCM tools to ensure accuracy, compliance, and brand consistency.


Qualifications:

  • Minimum of 10 years of project management experience in the Banking & Finance industry.
  • Proven experience in project coordination, PMO support, or similar back-office project management roles.
  • Hands-on experience with Customer Communication Management (CCM) tools such as OpenText Exstream, SmartCOMM, Quadient Inspire, or similar.
  • Strong technical understanding of document composition, output management, and communication workflows.
  • Bachelor’s degree in Business, Insurance, or a related field.
  • PMP, PgMP, or Scrum Master certification preferred.
  • Strong understanding of industry processes, regulations, and market trends.
  • Excellent communication, leadership, and organizational skills.
  • Proficiency in project management and program tools (e.g., Microsoft Project, JIRA, Rally).


Key Competencies:

  • Strategic thinking with a focus on delivering business value.
  • Ability to work under pressure and meet tight deadlines.
  • Adaptable and flexible in a rapidly changing environment.
  • Strong leadership and team-building abilities.
  • Analytical mindset with the ability to align CCM tools and technologies to business goals.

  • CCM Developer

    1 week ago

    Pune, Maharashtra, India Infosys Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    CCM DeveloperQuadient Inspire Smartcommunications Opentext Exstream Knowledge of design principles and fundamentals of architecture • Understanding of performance engineering • Knowledge of quality processes and estimation techniques • Basic understanding of project domain • Ability to translate functional / nonfunctional requirements to systems...

  • Smartcomm/Thunderhead Developer

    3 hours ago

    Pune, Maharashtra, India Viraaj HR Solutions Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Primary Title: Thunderhead Smart Communications DeveloperA specialist role in the Customer Communications Management (CCM) and Customer Experience technology sector serving finance, insurance, utilities, and telecom clients. The position focuses on designing, developing and supporting enterprise customer-facing communications using Thunderhead/SmartCOMM...

  • Project Manager

    2 weeks ago

    Pune, Maharashtra, India NP's Project Management and Technology Pvt Ltd. Full time ₹ 18,00,000 per year

    Position:Project Manager Company:NP's Project Management and Technology Pvt Ltd. (NPPMT) Location:Maharashtra (On-site, Pune preferred) Job Type:Full-Time Salary:₹1,800,000 per yearCompany DescriptionNP's Project Management and Technology Pvt Ltd. (NPPMT) specializes in Renewable Energy Consulting, Asset Management, Transmission Line Project Management,...

  • Control M Admin

    3 weeks ago

    Mumbai, Maharashtra, India, Maharashtra NMS Consultant Full time

    Key Responsibilities:Experienced in Control- M administration, control-M upgradation, job scheduling, operations, and Control-M management, including job creation, monitoring, maintenance, and troubleshooting at both CCM and server level.Key Performance Indicators:Control-M administration, control-m job scheduling ,control-M upgradation ,troubleshooting at...

  • Project Architect

    2 days ago

    Pune, Maharashtra, India PROJECT ARCHITECTS ASSOCIATES Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position SummaryThe Project Architect will act as a bridge between the Principal Architect (Design Lead) and the project execution team. This role requires translating design concepts into detailed presentation drawings, working drawings, and comprehensive "Good for Construction (GFC)" drawings. The Project Architect will lead the drawing production process,...

  • Sales Manager

    4 weeks ago

    Mumbai, Maharashtra, India, Maharashtra PROJECT INTERIOR Full time

    Company DescriptionWe are proud to be manufacturers of Metal GI Pre-Painted and Aluminum False Ceilings, with operations based in Mumbai and Bangalore. Alongside manufacturing, we offer a diverse range of false ceiling solutions, including:a) PVC Gypsum Ceilings b) Metal Tiles c) Mesh Ceilings d) Open Cell Ceilings e) Box/Rafter Ceilings f) Acoustic...

  • Project Manager

    3 weeks ago

    Pune, Maharashtra, India, Maharashtra HeapTrace Technology Full time

    Job Title: Project Manager Experience: 6 – 8 YearsLocation: PuneEmployment Type: Full-TimeAbout the RoleWe are looking for a Project Manager with a strong technical understanding who has successfully managed 10–12 billable resources across 3–4 concurrent projects. The ideal candidate will be actively involved in project planning, timeline and feature...

  • Project Manager

    3 weeks ago

    Pune, Maharashtra, India, Maharashtra Saxon AI Full time

    Roles and Responsibilities :1. At least 8 to 10 years experience with Project Management on Microsoft platforms and technologies 2. Should have experience with full lifecycle fixed price SDLC applications 3. Experience executing projects on Microsoft SharePoint Intranets / SharePoint Document Management Systems/ Power Platform / Data warehousing on Microsoft...

  • Project Manager

    3 weeks ago

    Pune, Maharashtra, India, Maharashtra Optimus Fintech Full time

    Job OverviewThe ideal candidate will lead cross-functional teams to deliver impactful FitTech solutions, combining product strategy with agile execution. This customer-facing role involves gathering user insights, driving product enhancements, and ensuring seamless delivery. You’ll manage project timelines, stakeholder communications, and a team of product...

  • Technical Writer

    3 weeks ago

    Pune, Maharashtra, India, Maharashtra HCLTech Full time

    Job Description: Analyze SystemVerilog/Verilog code and technical specifications to understand VIP functionality and translate complex concepts into clear, concise documentation. Design, develop, and maintain comprehensive technical documents like user manuals, integration guides, and API guides. Create engaging visual content such as process diagrams and...