Client Servicing Executive

4 weeks ago

India e intelligence Full time

Job Title: Client Servicing Executive

Location: Remote

Job Type: Full-time, Permanent

Experience Level: 1+ Year

Department: Client Services / Account Management

About Us

e intelligence is an end-to-end Web Development & Digital Marketing Agency with offices in the UK and India. As a leading global digital agency, we provide customized and flexible services for a number of technology and marketing applications across various industry verticals in the UK and the US.

What We Offer

  • Competitive salary and performance-based incentives.
  • Full-time remote position (Monday to Friday, UK shift).
  • Opportunity to work with global clients across diverse industries.
  • Collaborative and supportive team culture.

Job Summary

We are looking for a proactive and client-focused Client Servicing Executive to join our growing team. This role involves managing relationships with international clients, acting as a liaison between the client and internal teams, and ensuring timely and high-quality delivery of digital marketing services. If you thrive in a fast-paced environment and excel at communication, coordination, and client retention, we want to hear from you.

Key Responsibilities

  • Respond to and follow up on all inbound leads generated through marketing efforts.
  • Build and maintain strong client relationships via Zoom, phone, emails, and other communication platforms.
  • Serve as the primary point of contact for newly onboarded clients and ensure smooth delivery of services.
  • Ensure excellent customer service and maintain high communication standards and responsiveness.
  • Coordinate with internal teams to align on client expectations and ensure timely execution.
  • Monitor project progress and communicate updates clearly using project management tools and regular check-ins.
  • Track, measure, and report revenue performance for assigned accounts on a weekly, monthly, quarterly, and annual basis.
  • Contribute to a high client retention rate by consistently delivering on timelines and maintaining transparency.

Requirements

  • Minimum 1 year of experience in client servicing, account management, or a similar role.
  • Strong interpersonal, written, and verbal communication skills.
  • Ability to multitask, prioritize, and manage time effectively in a remote work setup.
  • Familiarity with project management tools and CRM platforms is a plus.
  • A proactive, problem-solving mindset with attention to detail.

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