IT Operations Management Developer

1 month ago


HyderabadPuneBangaloreNoidaChennaiKolkata, IN Rigel networks Full time

Job Title : IT Operations Management (ITOM) Developer

Location : Hybrid (Pune, Bangalore, Hyderabad, Noida, Chennai, Kolkata)

Job Type : Contract

About Us :


At Rigel Networks, we are at the forefront of digital innovation and technology solutions. We strive to deliver cutting-edge services and solutions that drive business transformation. We are seeking a talented ITOM Developer to join our dynamic team and play a critical role in optimizing our IT operations across India.

Job Overview :


We are looking for a skilled ITOM Developer to design, implement, and manage IT operations management solutions. The ideal candidate will have experience with ITOM tools, excellent problem-solving skills, and the ability to work effectively in a remote or hybrid environment.

Key Responsibilities :

- Development & Implementation : Design, develop, and deploy ITOM solutions and integrations to enhance monitoring, incident management, and overall IT operations efficiency.

- Tool Management : Manage and configure ITOM tools (e.g., ServiceNow, BMC Remedy, Micro Focus) to ensure optimal performance and reliability.

- Automation & Optimization : Create and implement automation scripts and workflows to streamline IT operations and reduce manual intervention.

- Troubleshooting : Identify and resolve issues related to ITOM tools and processes to ensure uninterrupted IT service delivery.

- Collaboration : Work closely with IT teams, including system administrators, network engineers, and developers, to understand requirements and deliver effective solutions.

- Documentation : Maintain comprehensive documentation for ITOM processes, configurations, and best practices.

- Training & Support : Provide training and support to IT staff on ITOM tools and practices.

- Continuous Improvement : Stay updated with industry trends and best practices to continuously improve ITOM processes and tools.

Qualifications :

- Education : Bachelor's degree in Computer Science, Information Technology, or a related field.

- Experience : Minimum of 5 years of experience in ITOM development and management.

- Technical Skills : Proficiency in ITOM tools (e.g., ServiceNow, BMC Remedy, Micro Focus), scripting languages (e.g., Python, PowerShell), and automation frameworks.

- Problem-Solving : Strong analytical and troubleshooting skills with the ability to resolve complex IT issues.

- Communication : Excellent verbal and written communication skills with the ability to collaborate effectively with remote teams.

- Certifications : Relevant certifications (e.g., ITIL, ServiceNow) are a plus.

- Location : Open to candidates across India; flexibility for remote or hybrid work.

Why Join Us :

- Innovative Environment : Work with cutting-edge technology and a forward-thinking team.

- Growth Opportunities : Opportunities for professional development and career growth.

- Work-Life Balance : Flexible work arrangements to support a balanced lifestyle.

- Competitive Salary : Attractive compensation package and benefits.

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