Production Support Engineer

3 weeks ago

Hyderabad, Telangana, India Gaian Solutions India Pvt. Ltd Full time

The Role :

Key Responsibilities :

- Taking ownership of customer issues reported and seeing problems through to resolution

- Understand, interpret, reproduce, and diagnose issues reported by the customers.

- Researching, troubleshooting and identifying solutions to resolve product issues

- Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting

- Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience

- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

- Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues

- Contributing actively towards knowledge base articles

- Adherence to strict SLA's

- Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis

- Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge

- The engineer should be available to work in the late evening shift (4pm - 1am) if required.

Requirements Primary skills :

Strong technical knowledge on :


- Cloud Technologies - AWS, Azure etc.

- Databases - SQL, Oracle, MySQL etc.

- Operating Systems - Linux, Windows etc.

- Networking - Basic networking concepts and troubleshooting

- Programming knowledge - Java, Python (Desirable, not a must has)


- Prior experience with REST and SOAP calls.

- Excellent communication skills - English written and verbal

- HTTP technology and principles, including REST and SOAP principles (Required)

- JSON & XML Data formats (required)

- Javascript Regular Expression (Good to have)

- Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)

- Working knowledge of database technologies and SQL (Required)

- In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)

- Strong analytical and logical reasoning for technical troubleshooting

- Ability to collaborate with cross-functional teams - Dev, QA, Infrastructure teams etc.

- Should be a team player who keeps team's success before individual achievements

- Knowledge on data integration (Informatica/Mulesoft))

(ref:hirist.tech)

  • Production Support Engineer

    6 days ago

    Hyderabad, Telangana, India Tech Mahindra Full time

    Tech Mahindra: WALK IN DRIVE INVITATION (1st June'24) ,Hyderabad location- Production Support Engineer (SRE & J2EE) and Production Support Engineer - Windows Systems & PeripheralsEntryTimings: Between 9:00 AM to 1:00 PM ISTOffice Address: Gate No -1, Plot No. 22 to 34, Info city, Hi-Tech City, Madhapur, Hyderabad, Telangana 500081Job Title: Production...

  • Production Support Engineer

    6 days ago

    Hyderabad, Telangana, India Tech Mahindra Full time

    Tech Mahindra: WALK IN DRIVE INVITATION for a promising opportunity at Hyderabad location. Join us as a **Production Support Engineer** either specializing in **SRE & J2EE** or **Windows Systems & Peripherals**.EntryTimings: **Between 9:00 AM to 1:00 PM IST**Office Address: **Gate No -1, Plot No. 22 to 34, Info city, Hi-Tech City, Madhapur, Hyderabad,...

  • Production Support Engineer

    6 days ago

    Hyderabad, Telangana, India JTek Software Solutions Pvt Ltd Full time

    Role : Production SupportExperience : 5+Notice Period : Immediate JoinersLocation : HyderabadJob Description :Mid-Level Production Support role with 4 to 6 years of experience in JTek Software Solutions Pvt Ltd, located in Hyderabad. This is a Full-Time position with opportunities to work on cutting-edge technologies and support critical production systems...

  • Production Support

    6 days ago

    Hyderabad, Telangana, India JTek Software Solutions Pvt Ltd Full time

    Company : JTek SoftwareLocation : HyderabadTechnical Production Support EngineerJob Description :We are seeking a skilled and motivated Technical Production Support Engineer to join our team. As a key member of our organization, this person will play a critical role in ensuring the stability, reliability, and performance of our production systems. Their...

  • Production Support

    6 days ago

    Hyderabad, Telangana, India JTek Software Solutions Pvt Ltd Full time

    Role: Production SupportExperience: 5+Notice Period: Immediate JoinersLocation: HyderabadJob DescriptionMid-Level Production Support role with 4 to 6 years of experience in JTek Software Solutions Pvt Ltd, located in Hyderabad. This is a Full-Time position with opportunities to work on cutting-edge technologies and support critical production systems for...

  • Production Support

    6 days ago

    Hyderabad, Telangana, India JTek Software Solutions Pvt Ltd Full time

    Role: Production SupportExperience: 5+Notice Period: Immediate JoinersLocation: HyderabadJob DescriptionMid-Level Production Support role with 4 to 6 years of experience in JTek Software Solutions Pvt Ltd, located in Hyderabad. This is a Full-Time position with opportunities to work on cutting-edge technologies and support critical production systems for...

  • Product Analyst

    6 days ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire: Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide.The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center: Inspire fosters a...

  • Product Analyst

    3 weeks ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...

  • Product Analyst

    6 days ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire: Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia. About Inspire Brands Hyderabad Support Center: Inspire fosters a...

  • Product Analyst

    3 weeks ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...

  • Operational Production Support Engineer

    6 days ago

    Hyderabad, Telangana, India TalentOla Full time

    Working Hours: Operational Production Support Work hours - India - time, with few hours of overlap - 10 am CT Start am IST /12.00 noon IST --> 8.30 pm IST overlap till 10 am CT Critical Skills to Possess: Extensive experience in Production Support and managing a team of support engineers Linux, Oracle, PL/SQL Shell Scripting FE - React - non prod -...

  • Technical Product Manager

    3 weeks ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    Position Overview:The Technical Product Manager / Consultant will specialize in the technical aspects of Guest Communication products such as SFMC, SendGrid, Twilio & etc, SAAS technologies and services. This role involves gathering and translating business requirements into technical designs for the engineering team, collaborating extensively across various...

  • Production Support Engineer(senior)

    6 days ago

    Hyderabad, Telangana, India Providence India Full time

    How is this Team contributing to the vision of Providence:The Data Operations team are responsible in taking care of monitoring, triage, access provisioning, root cause analysis, collaboration with app team to fix issues, data ingestion, masking, code promotions, report validations, automate & day-to-day activities that contribute towards smooth production...

  • Product Support Engineer

    6 days ago

    Hyderabad, Telangana, India HighRadius Full time

    About UsHighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide.Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes...

  • Production Support Specialist

    6 days ago

    Hyderabad, Telangana, India GradRight Inc. Full time

    GradRight is an ed-fin-tech company committed to drive transparency and accountability in global higher education sector.We are the world's first platform that integrates 'Selection' with 'Financing'. and brings students, banks and universities in a SaaS environment to make smarter decisions. Using data science, technology and strategic partnerships across...

  • Production Support Engineer(Senior)

    6 days ago

    Hyderabad, Telangana, India Providence India Full time

    How is this Team contributing to the vision of Providence:The Data Operations team are responsible in taking care of monitoring, triage, access provisioning, root cause analysis, collaboration with app team to fix issues, data ingestion, masking, code promotions, report validations, automate & day-to-day activities that contribute towards smooth production...

  • Product Support Engineer

    6 days ago

    Hyderabad, Telangana, India HighRadius Full time

    About Us: HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide.Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes...

  • Product Support Engineer

    6 days ago

    Hyderabad, Telangana, India HighRadius Full time

    About UsHighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide.Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes...

  • Production Support Specialist

    6 days ago

    Hyderabad, Telangana, India GradRight Inc. Full time

    GradRight is an ed-fin-tech company committed to drive transparency and accountability in global higher education sector.We are the world's first platform that integrates 'Selection' with 'Financing'. and brings students, banks and universities in a SaaS environment to make smarter decisions. Using data science, technology and strategic partnerships across...

  • Product Manager

    2 months ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    Position Overview:The Technical Product Manager / Consultant will specialize in the technical aspects of Guest Communication products such as SFMC, SendGrid, Twilio & etc, SAAS technologies and services. This role involves gathering and translating business requirements into technical designs for the engineering team, collaborating extensively across various...