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Site Reliability Engineer I
4 weeks ago
About the Role :
As a Site Reliability Engineer-I, you will be responsible for being a combination of both Ops/Support and Site reliability experience and most importantly, a "can-do" attitude and strong sense of ownership.
These services are offered as Managed Service/SaaS and hence total ownership of the solution, securing, keeping it always up and running remains with us. Being part of a critical healthcare application and keeping it up and running 24x7/365 is very critical and stakes are high. We are seeking an experienced engineering team member who brings a combination of both Ops/Support and Site reliability experience and most importantly, a "can-do" attitude and strong sense of ownership.
A Day in the Life :
- In this role you will be responsible for various pillars of SRE - Deployment, Reliability, Scalability, Service Availability - SLA/SLO/SLI, Performance, Cost etc
- Production rollout of new releases/emergency patches using CICD pipelines and constantly improving pipelines.
- Establish a solid production promotion/change management process with a solid quality gate working across Dev/QA teams
- Apply strong analytical skills to understand production system metrics, drive change, optimize system utilization and drive cost efficiency
- Autoscale/down the platform during peak season scenarios
- Understand end to end platform architecture and how to best and fast perform triage/RCA by looking at various data points derived from observability tool chain
- You will work towards reducing the number of alerts/escalation to the next level team - dev/devops
- You will be part of the 24x7 OnCall Production Support team
- You will be responsible for Operating and Managing production and staging cloud platforms, responsible for Ops (executing/automation runbook/SOP/ Maintain up-time/SLA) as well as Site Reliability engineering
What You Need :
Technical :
- Solid experience with at least one of the clouds with an automation focus is MUST - AWS, Azure, GCP.
- Certification has advantages
- Building reliability, scalability, and performance systems in Production.
- This requires significant engineering experience and risk evaluation
- Log/Metrics/Tracing toolchain experience is a MUST to have; strong analytical skills to understand various data points to understand platform behavior/RCA
- Hands-on experience with Kubernetes along with Linux is a MUST to have
- Programming experience with scripting languages e.g. Python is a MUST
- Experience working in a 24x7 Production environment with a process focus is preferred
Personality Trait :
- Must be able to perform with a cool head under pressure situations without taking any shortcuts during production issues
- Collaboration with solid verbal and oral communication skills is very critical to this role
- Possesses excellent verbal and written communication skills and the ability to interact professionally with a diverse group of developers, product owners, and subject matter experts
- Strong cross-functional collaboration skills, relationship-building skills, and ability to achieve results without direct reporting relationships
Preferred Skills :
- MultiCloud - AWS, Azure, GCP
- Distributed Compute - Kubernetes (EKS/AKS), Containerization
- Persistence stores - Postgres, MongoDB
- DataWarehousing - Snowflake, DataBricks
- Messaging - Kafka
- CICD - Jenkins, ArgoCD, GitOps
- Observability - ElasticSearch, Prometheus, Grafana, Jaeger, NewRelic etc.
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