Network Operations Center Engineer

2 weeks ago

Pune Maharashtra India, Maharashtra Tata Consultancy Services Full time

Role: NOC Engineer

Experience: 3 to 5years

Location: Pune, Chennai

Notice Period: 0 to 45 days

Immediate joiners preferred


Responsibilities: -

We are seeking a skilled Command Center Team Member with Level 1.5 IT Infrastructure expertise to monitor, support, and troubleshoot IT systems. The ideal candidate will have a foundation in networking, cloud technologies, Active Directory, and overall IT infrastructure management. They need to ensure swift issue resolution and proactive system monitoring.

Key Responsibilities:

  • Continuously monitor IT systems, networks, and cloud environments for performance issues, outages, and security threats.
  • Identify, escalate, and assist in resolving infrastructure-related incidents.
  • Maintain real-time dashboards, alerts, and notifications to ensure system health.
  • Troubleshoot network connectivity issues, including LAN, WAN, VPN, and firewall configurations.
  • Assist with network performance monitoring and escalate issues to Level 2 when needed.
  • Monitor cloud-based infrastructure (AWS, Azure, GCP) for performance, availability, and security.
  • Assist in provisioning and deprovisioning cloud resources as per IT policies.
  • Act as the first escalation point for IT support for infrastructure and applications related alerts and incidents.
  • Document troubleshooting steps, resolutions, and best practices.
  • Coordinate with Level 2/3 engineers for complex issues.


Skill Requirements:

Technical Skills:

✅ Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPN, and firewall concepts.

✅ Cloud Basics – Familiarity with cloud services (AWS, Azure, or GCP), virtual machines, and storage.

✅ Active Directory (AD) – Knowledge of user/group management, password policies, and authentication issues.

✅ IT Infrastructure – General understanding of servers, virtualization, operating systems, and IT security best practices.

✅ Monitoring & Alerting Tools – Experience with tools like Nagios, SolarWinds, Datadog, or similar.

✅ Incident Management – Ability to handle escalations, document issues, and communicate effectively.

Soft Skills:

✔ Strong analytical and troubleshooting abilities.

✔ Good communication and teamwork skills.

✔ Ability to work in a 24/7 Command Center environment (if required).

✔ Quick learner with a proactive approach to problem-solving.

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