Operations Lead

2 hours ago

Delhi India, India Worko Full time

This role is with a partner company which is a fast growing Wearable brand: Role OverviewWe're looking for a highly structured, detail-oriented, and execution-driven Operations Lead to spearhead and scale end-to-end operations across e-commerce and quick commerce platforms. This role demands strong ground-level execution, supply chain coordination, and flawless operational alignment to ensure every order, PO, and dispatch runs seamlessly.Key ResponsibilitiesLead planning, procurement timelines, and vendor coordinationMaintain optimal inventory across warehouse, e-commerce, and quick commerce channelsOversee forecasting, replenishment, and stock allocation based on channel demandEnsure 100% stock accuracy through audits and system checksEstablish SOPs for receiving, storage, QC, dispatch, and packagingEnsure on-time dispatch with high accuracy across all channelsHandle ground-level operational alignments with warehouse teams, delivery partners, 3PLs, and couriersReduce damages, returns, and operational leakagesOversee and align PO fulfilment for all e-commerce & quick commerce platformsManage listings, stock sync, pricing updates, and promotional operationsMonitor reverse logistics, cancellations, replacements, and operational escalationsTrack courier and 3PL performance for both forward & reverse shipmentsMinimize RTO, transit delays, and failed deliveriesBuild scalable SOPs across supply chain, warehouse, and channel operationsLead and mentor operational teams on groundCoordinate with sales, finance, catalogue, and brand teamsRequirements5–10 years of experience in e-commerce and quick commerce operationsStrong experience in supply chain, warehouse management, and operational coordinationProficiency in ERP, OMS, WMS, channel dashboards, and reconciliationStrong analytical and problem-solving skillsAbility to manage high-volume, fast-paced operationsMandatory Requirements5–10 years of experience in e-commerce and quick commerce operations is mandatoryStrong experience in supply chain, warehouse management, and operational coordinationProficiency in ERP, OMS, WMS, channel dashboards, and reconciliationStrong analytical and problem-solving skillsAbility to manage high-volume, fast-paced operations

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