Ops Leadership Role
3 weeks ago
Job Summary
We are seeking a highly driven and experienced Operations Leader to oversee the end-to-end execution of residential interior projects. This role is critical to ensuring timely delivery, high-quality execution, and superior customer satisfaction across regions. The ideal candidate will come from the home interiors, construction, modular furniture, or related service sectors, with a proven track record in operations, team management, and process excellence.
Key Responsibilities
- Lead regional operations and ensure timely, cost-effective, and high-quality delivery of interior projects
- Own Customer experience through out the customer journey
- Own project handover timelines, vendor coordination, workmanship quality and customer satisfaction metrics
- Build and manage teams including senior managers, project managers, site supervisors
- Collaborate with design, procurement, and warehouse teams to ensure smooth project execution
- Create, monitor, and improve SOPs to drive operational efficiency and scale delivery capacity
- Work closely with leadership on process excellence, cost optimization and customer success initiatives
Key Requirements
- 8–12 years of experience in operations, preferably in home interiors, real estate, construction, or related sectors
- People with experience in leadership role in operations in Startups can also apply
- Proven experience in scaling and managing large field teams and vendor networks
- Process-driven with strong analytical and problem-solving skills
- Hands-on approach with an ability to work in fast-paced, execution-heavy environments
- Excellent communication and client-handling abilities
Educational Qualification
- Graduate in Engineering / Architecture / Interior Design (preferred)
- MBA or relevant management certification is a plus
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