Service Desk Lead

Dear Candidate,We have opening for “Service Desk L2 Lead” role at HCLTech, Nagpur. Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2 issues...

Desired Competencies (Technical/Behavioral Competency)Must-Have**(Ideally should not be more than 3-5)People Management SkillsITIL FoundationService Desk Operations experienceInfrastructure technical supportWillingness to work in night shifts and weekendsExcellent communication skillsGood-to-Have

Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. Join Our Team and Be a Catalyst for Change!We don't...

Company DescriptionWhitehats, a proud member of the Pharaon Group of Companies, is a Dubai-based IT network and infrastructure support organization. Established in 2007, the company specializes in IT/Network Solutions, Support Solutions, and Security Solutions with a dedicated team of highly experienced professionals. Whitehats is recognized for its...

About UsMeenakshi Speech & Hearing Clinics is a leading hearing healthcare provider with multiple branches across India. We specialise in hearing tests, hearing aids, speech therapy, and cochlear implant services. We are looking for a smart and confident Receptionist for our Gurgaon clinic who can deliver excellent customer service and assist in smooth...

Position Title: Service LeadDepartment: [Customer Service / Operations / Technical Support]Reports To: Service Manager / Operations ManagerLocation: GurgaonEmployment Type: Full-timePosition SummaryThe Service Lead oversees daily service operations to ensure customers receive a high-quality, consistent, and timely experience. This role serves as the primary...

Should be customer centric and understand the Service Desk (SD) support function. Candidate should be proficient in written and verbal English to provide the required IT services.Candidate must be ready to provide the support over the Phone Calls, Chat and other SD Channels.Ready to work support during weekend also as per monthly roster. Work and resolve...

BlackBeltHelp, we operate from Gurugram, Sector 33, Infocity 2. Shift timings - Rotational Shifts. 5 Days Working. Title: IT Helpdesk Analyst Summary of Responsibilities: • Provide friendly, courteous, and quality support to all users. • Strive to meet or exceed all SLA goals. • Respond to incoming telephone calls, voicemail, web-submissions, emails,...

Purpose of Role: The role of Team Leader is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on...

Qualifications-Job roleThe primary objective of this role is to perform all Control Room Duties and operations in a timely, efficient, and courteous manner; ensuring that all company policies and procedures are complied with. Duties & Responsibilities· Load and manage site schedules/rotas and client/emergency bookings in Timegate.· Execute daily control...