Business Intelligence Analyst

3 weeks ago

Anywhere in IndiaMultiple Locations, IN Antal International Full time

Job Description :


Responsible for overseeing, developing, and implementing data and analytics strategies for Customer Experience department. This role will also work closely with IT department, Web / UX services and Customer Services teams.

Primary Duties and Responsibilities :

Data Analysis/Visualization/Dashboard Development for Sales, Marketing & Customer Service Data :

  • Manage the business analytics platforms, including user management, documentation, and performance, and supervise installations and code placement.
  • See beyond the numbers and understand how the users interact with the data (Sales, Marketing and Customer Service) to leverage visualization tools to analyze data.
  • Gather requirements, design, and develop solutions in support of new projects and BI analytics.
  • Collaborate with delivery/technical teams and subject matter experts to help with proper tracking mechanism implementations.
  • Promote the mindset within the organization of driving decisions and business value through effective data mining and visualizations.
  • Working as a strategic partner with departments and business units to support new insights and reveal opportunities.
  • Establish data strategy, analytics, process, and procedures within the organization.
  • Validate data warehousing data streams for quality and accuracy in collaboration with third-party systems integrators / agencies and IT.
  • Focus on data security to assure the right data is seen and used by the right people.
  • Build out capabilities in data reporting, analytics, data governance, data analysis, data quality, and metric dashboards within the organization.
  • Train and educate staff at all levels of skill and expertise on how to best leverage tools.
  • Manage relationships with internal stakeholders to grow the data and analytics discipline.
  • Interacts with individuals and teams throughout the organization.
Data Stewardship & Governance :
  • Have deep and detailed understanding of the role of clients Customer Experience BI systems in the larger technical ecosystem and represent these interests in working with internal stakeholders.
  • Identify and address potential impacts from business and technical changes.
Internal Customer Support & Agencies Liaison :
  • Perform the role of internal representative and advocate for Business Intelligence for the Customer Experience team.
  • Partner with our agencies to deliver exceptional results by developing strategies, plans, and targets. Check progress and course correct as needed.
  • Provide user support to internal customers in accessing and using data within consumer-facing systems and tools including Excel, Datorama, Power BI and similar systems.
  • Create and maintain user-facing documentation and training for Customer Experience BI systems.
  • Propose and estimate the financial impact of solution architecture alternatives.
  • Build, test, and gain end user signoff on work performed.
  • Other duties may be assigned
Must have key skills :
  • Ability to use a computer for 8.5 hours per day
  • Must have excellent English speaking and written skills.
  • Exposure to multiple, diverse technologies and processing environments
  • Good understanding of strategic and new and emerging technology trends, and the practical application of existing technology
  • Strong Experience with a data visualization tool (e.g. Datorama, PowerBI)
  • Previous experience in the Microsoft data warehouse and ETL tools (Azure Data Factory, Synapse)
  • Strong analytical skills, attention to detail, fast problem solving, lean and innovative mindset.
  • Experience in Azure Dev ops
  • Experience with Agile or Scrum project methodology
  • Experience with modern technology stack and toolset such as Python, Spark, Hadoop
Education, Experience, and other requirements :
  • Must have Bachelor's degree in computer science, system analysis or a related study, or equivalent experience
  • Minimum of five years of experience in Data and Analytics/Business Intelligence architecture

(ref:hirist.tech)

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