Front Office Executive

2 hours ago

Greater Delhi Area, IN Simpliwork Full time

Department Facilities

Grade / Level G1A/G1B

Designation Sr Facility Executive/ Executive – Front Office

Location NCR

Reporting To Facility Manager

Role & Responsibilities

  • You’ll be responsible for managing all aspects of day-to-day service delivery during working hours.
  • To advise Front Office Management on escalated issues during the shift.
  • To ensure immediate response to all priority calls during the shift and follow the escalation process
  • To take rounds of the front office, lobby area, and restrooms to ensure a high standard of housekeeping & upkeep.
  • Greet visitors/clients by providing a friendly, courteous front office service reflecting the client’s corporate image.
  • Site personnel are notified of guests’ arrival immediately.
  • Issue visitor badges/temporary cards/service badges/new joiners ID & access card. Follow up for the return of respective ID/access cards with the respective stake.
  • Visitor admission is properly authorized.
  • Maintained visitor logbook
  • Assisting with special needs for visitors with disabilities
  • Ensuring basic cleanliness of the lobby, lifts, and public area.
  • Handling client/visitor complaints/feedback and other related problems and communicating to the next level or as per the escalation matrix.
  • Handling the tasks pertaining to soft services as per operations need.

Skillset required

  • Excellent communication skills.
  • Strong customer service drive.
  • Good problem-solving skills.
  • Quick learner and ability to motivate self.
  • Proven working experience as a guest relation Executive.
  • Confidently able to present to clients.
  • Hands-on experience in visitor management.
  • Should have knowledge of facility office management
  • Knowledge of parking management & visitor management system (preferred)

Experience (Years) required

Minimum 3-5 years of relevant experience

Qualification

Graduate / Hotel Management Graduate

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