ServiceNow Architect

6 hours ago

Bengaluru Karnataka India, Karnataka Brillio Full time

Senior Architect

We are seeking a highly experienced ServiceNow Senior Architect with a strong background in AI/ML technologies to lead the design, architecture, and implementation of ServiceNow solutions integrated with AI-driven capabilities. You will drive strategic initiatives to enhance automation, predictive analytics, virtual agents, and intelligent workflows across the enterprise.

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Key Responsibilities:

• Lead the end-to-end architecture and design of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other modules, with an emphasis on AI/ML integration.

• Design and implement AI-powered workflows, including predictive intelligence, virtual agents, AIOps, and machine learning solutions within the ServiceNow ecosystem.

• Collaborate with cross-functional teams to identify automation opportunities and optimize business processes using ServiceNow and AI.

• Define and document ServiceNow architecture standards, patterns, and best practices aligned with enterprise IT strategies.

• Provide technical leadership and mentoring to ServiceNow developers and platform engineers.

• Lead complex platform upgrades, migrations, and custom integrations with other systems and tools (e.g., AI services from Azure, AWS, GCP).

• Ensure compliance with data security, privacy, and governance policies, especially with AI-based implementations.

• Evaluate and integrate GenAI capabilities (e.g., ServiceNow Now Assist, GenAI integrations) to enhance user experience and operational efficiency.

• Stay updated on ServiceNow and AI/ML roadmap developments, and recommend new features, plugins, or capabilities that align with business goals.

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Required Skills and Qualifications:

• Overall 10+ years of experience of IT consulting

• 10+ years of experience in ServiceNow platform architecture, design, and development.

• Strong experience working with AI/ML technologies, including predictive analytics, natural language processing (NLP), chatbots, and/or Gen AI tools.

• Strong expertise in ServiceNow platform modules: ITSM, ITOM, CMDB, HRSD, CSM, or others.

• Hands-on experience with ServiceNow Virtual Agent, Predictive Intelligence, Performance Analytics, and AI Search.

• Proven experience integrating external AI platforms (Azure AI, AWS SageMaker, Google Vertex AI) with ServiceNow.

• Proficient in JavaScript, REST/SOAP APIs, and ServiceNow scripting (client/server side).

• Experience with cloud architecture and DevOps practices (CI/CD, automated testing).

• Excellent communication, leadership, and stakeholder management skills.

• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) – at least one module.

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