Business Analytics Analyst
4 weeks ago
About Evernorth
Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.
Business Analytics Analyst:
The job profile for this position is Business analytics Analyst, a Band 2 Contributor Career Track Role.
The Cigna Enterprise Operations Analytics organization offers solutions that provide actionable insights to internal and external business partners and customers that help improve customer experience, reduce cost, measure and forecast business performance, and improve process and procedures. The Business Analytics Analyst will be responsible for providing advanced professional input into Business Analytics assignments/projects. They will analyze and interpret collected data, spot trends, write reports and complete data modeling.
Responsibilities Include:
Using Tableau to create self-service reporting for business partners.
Using SQL to write queries to ask and answer business related questions.
Using Business Intelligence tools to create self-service reporting for business partners.
Communicating findings and coordinating with peers, leaders and business partners.
Gathering details regarding the business of the operations area by using a variety of methods(shadowing interviews, shadowing, surveys or reading reports, etc.)
Examining and interpreting the data to discover the weaknesses and identify the root causes.
Conducting self-driven data exploration and documentation of tables, schemas, and tests
Conducting hypothesis testing on business partners assumptions.
Completing ad hoc requests for business partners data needs.
Identifying automation opportunities to consolidate similar or repeated ad hoc requests.
Understanding business needs to better inform reporting and analytics duties.
Refactoring reporting to enhance performance, provide deeper insight, and answer questions.
Updating project documents as well as status reports.
Good to have hands on experience in Python libraries (pandas, scipy, numpy)
Good to have hands on experience on SAS
Good to have any ETL tool (SSIS)
Qualifications:
Bachelor's/ masters degree with 1-3 years in Business Analytics role or a related field.
Experience as a Business Analytics professional is a plus.
Expertise in health insurance contact center operations.
Proficiency in Agile practices.
Experience with Tableau Desktop, Tableau pre & Tableau server
Experience with Structured Query Language.
Experience with a scripting language (Python, Powershell, VBA).
Familiarity with Big Data Platforms (Databricks, Hadoop, AWS).
Excellent verbal, written and interpersonal communication skills a must.
Problem-solving, consulting skills, teamwork, leadership, and creativity skills a must.
Analytical mind with outstanding ability to collect and analyze data.
Key Competencies
Collaborates
Instills Trust
Communicates Effectively
Tech Savvy
Ensures Accountability
Customer Focus
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