Technical Project Manager

3 hours ago

Noida Uttar Pradesh India, Ghaziabad Yotta Data Services Private Limited Full time

About the Company: Yotta is looking for Job Description for your Technical Account Manager role based in Panvel, Navi Mumbai, covering all the listed activities.


About the Role: We are seeking a proactive and technically skilled Technical Account Manager (TAM) to manage and support enterprise-level IT infrastructure for our clients. The ideal candidate should have a strong understanding of IT systems, excellent communication skills, and the ability to translate complex technical requirements into actionable business insights.


Responsibilities:

  • Infrastructure Understanding:
  • Gain a holistic understanding of clients’ IT infrastructure, including servers, networks, storage, virtualization, Backup/Recovery, Security and cloud environments.
  • Work closely with internal and client IT teams to document and map current infrastructure setups.


  • Architecture Documentation:
  • Design and create enterprise-level IT architecture diagrams using Microsoft Visio (or similar tools).
  • Maintain up-to-date architecture documentation for each assigned account.


  • Infrastructure Health Reviews:
  • Analyze and review IT infrastructure health reports from monitoring tools or manual audits.
  • Identify performance bottlenecks, risks, and vulnerabilities.
  • Prepare summary reports and presentations on overall infrastructure health.


  • Recommendations and Upgrades:
  • Recommend suitable infrastructure upgrades, performance optimizations, or modernizations based on health assessments.


  • Client Relationship Management:
  • Act as a single point of contact for clients regarding their technical infrastructure.
  • Translate technical findings into business-friendly communication and ensure customer satisfaction.

Qualifications:


  • Graduate degree in Computer Science / Information Technology / Electronics / or related discipline.

Required Skills:


  • Strong understanding of IT infrastructure components – servers, networking, storage, virtualization, and cloud.
  • Proficiency in Microsoft Visio (mandatory) for creating professional architecture diagrams.
  • Ability to analyze IT health reports and derive actionable insights.
  • Strong problem-solving, communication, and presentation skills.
  • Ability to work independently and manage multiple client accounts.


Preferred Skills:

  • Experience with cloud platforms (AWS, Azure, GCP).
  • Familiarity with monitoring and reporting tools (e.g., SolarWinds, Nagios, PRTG).
  • Basic understanding of security compliance and IT governance frameworks.
  • ITIL


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