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Database Administrator
4 days ago
Job Description :
- Need to have experience Database Proactive Monitoring
- Directly responsible for database uptime and disk space management
- Have experience in performance management of the database
- Have working on ticking tools and understand well fault management process
- Experience in security configuration of the database
- Clear understanding of Backup & Recovery Management
- Database Patch Management experience and data extraction for reports are required.
L2 Role & Responsibilities :
- Maintain end-to-end recovery documentation as per the client environment & DR policy.
- Preparing POA and Activity reports for any Planned Database activities
- System maintenance
- Management of configuration and support documents
- Ensure all servers are backed up in a way that meets the business' Recovery Point Objectives (RPO)
- Test backups to ensure we can meet the business' Recovery Time Objectives (RTO)
- On-call troubleshooting
- Escalating the problem to L3.
- Creation of SOPs for the common Database Tasks
- Coordination with Application / Business team in absence of L3 person
- Timely response to High Severity Issues
- Adherence to set support & organization processes.
L3 Role & Responsibilities :
- Acknowledging escalations from L2 and govern/support.
- Technology Expert/SME providing key inputs.
- Handle complex incidents, problems and assisting L1/L2 to get resolution.
- Responsible for assigning incidents within a group or division.
- Preparing incident notes, updating stake holders on timely basis.
- Ensuring the TAT, publish Monthly, Quarterly, Yearly reports.
- Trend analysis for repetitive issues.
- Identifying false positive, suggesting automation/whitelisting of issues wherever possible.
- Escalate Incidents at risk of breaching Service Level Agreement.
- Follow up with respective RCA owners for the RCA, Validate the RCA and the details provided in the RCA template, Once validated share the RCA dump with Core Problem Management team for further validation.
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