Akamai WAF Engineer

3 weeks ago

Bangalore Urban Karnataka India, IN Tata Consultancy Services Full time

Role: Akamai WAF engineer


Required Technical Skill Set: Akamai products (CDN, WAF, DNS)

No of Requirements: 1

Desired Experience Range: 7 to 10 Years

Location of Requirement: Chennai / Bangalore


Responsibilities:


Installation & Configuration:

  • Deploy and configure Akamai products (e.g., CDN, WAF, DNS, etc.) according to customer requirements and best practices.
  • Integrate Akamai services with customer infrastructure, including web servers, load balancers, and DNS systems.
  • Perform testing and validation to ensure proper functionality and performance.
  • Document installation procedures and configurations.

Support & Troubleshooting:

  • Provide technical support to customers via phone, email, and ticketing systems.
  • Diagnose and resolve technical issues related to Akamai services.
  • Proactively monitor Akamai performance and identify potential problems.
  • Escalate complex issues to senior engineers or product teams as needed.
  • Maintain accurate records of support interactions and troubleshooting steps.

Customer Communication:

  • Communicate effectively with customers, providing timely updates and clear explanations of technical issues.
  • Build strong relationships with customers and internal teams.
  • Provide training and guidance to customers on Akamai products and services.

Collaboration & Improvement:

  • Collaborate with other engineers and teams to share knowledge and improve processes.
  • Contribute to the development of knowledge base articles and documentation.
  • Stay up-to-date on the latest Akamai products and features.

Qualifications:

  • Experience: ( 7+ years) in technical support, system administration, or network engineering. Experience with Akamai products is a significant advantage.

Technical Skills:

  • Strong understanding of networking concepts (TCP/IP, DNS, HTTP, etc.).
  • Experience with web servers (Apache, Nginx, IIS) and load balancers.
  • Familiarity with Linux/Unix operating systems.
  • Knowledge of scripting languages (e.g., Python, Bash) is a plus.
  • Experience with cloud platforms (AWS, Azure, GCP) is a plus.

Soft Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and troubleshooting abilities.
  • Ability to work independently and as part of a team.
  • Customer-focused and results-oriented.

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