ServiceNow Lead Developer

3 weeks ago

india, IN Alcor Solutions, Inc. Full time

Alcor Solutions is seeking a highly skilled Lead ServiceNow Developer with deep expertise in Discovery, Service Mapping, CMDB/CSDM, and integrations. This role requires both hands-on technical delivery and leadership in guiding junior developers and peers.


What You’ll Do


You will play a critical role in driving Discovery, CMDB governance, integrations, and service mapping implementations. The Lead Developer will ensure our CMDB is a reliable foundation for Event Management, AIOps, and IT Operations.


Key Responsibilities:


Discovery & Service Mapping

  • Lead the implementation and optimization of ServiceNow Discovery and Service Mapping.
  • Create and troubleshoot patterns and probes for complex infrastructure components.
  • Configure Cloud Discovery (AWS, Azure, GCP) including tag governance and policy alignment.
  • Leverage Discovery and CMDB Admin Workspaces for monitoring, troubleshooting, and optimizing discovery schedules.
  • Design and maintain Service Maps to support operational, change, and impact analysis.
  • Troubleshoot and optimize MID Server communication, ensuring high availability and secure connectivity.

CMDB & CSDM Governance

  • Ensure CMDB integrity by designing and implementing CMDB governance processes.
  • Align CMDB with CSDM standards for service modelling and impact analysis.
  • Configure and maintain Service Graph Connectors, Identification & Reconciliation Engine (IRE) rules, and robust transform maps.
  • Drive CMDB compliance and audits, ensuring data quality, completeness, and accuracy.
  • Integration & Automation
  • Implementation experience of Agent Client Collector (ACC)
  • Experience of REST integrations, PowerShell, and JavaScript for automation and workflows.


Leadership & Collaboration:


  • Provide technical leadership and guidance to ServiceNow developers.
  • Conduct peer reviews, enforce coding best practices, and drive knowledge sharing across the team.
  • Collaborate with cross-functional stakeholders (network, cloud, security, and operations teams).
  • Participate in Agile ceremonies and ensure sprint deliverables are met with high quality.


Required Experience & Skills:


  • 7+ years of ServiceNow development and implementation experience.
  • Strong expertise in:
  • ServiceNow Discovery & Service Mapping (pattern design & troubleshooting).
  • CMDB/CSDM frameworks and governance.
  • MID Server architecture and troubleshooting.
  • Service Graph Connectors, IRE Rules, and Transform Maps.
  • REST/SOAP integrations, JavaScript, and PowerShell scripting.
  • Agent Client Collector (ACC).
  • Solid understanding of network communication protocols, credential management, firewalls, and security models.
  • Experience with Cloud Discovery, Tag Governance, and CMDB optimization.
  • Experience in Agile/Scrum delivery environments.
  • Excellent problem-solving and troubleshooting skills.


Preferred Qualifications:


  • ServiceNow Certified Implementation Specialist – Discovery and Service Mapping.
  • ServiceNow Certified Application Developer / System Administrator.

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