ServiceNow Lead Developer
3 weeks ago
Alcor Solutions is seeking a highly skilled Lead ServiceNow Developer with deep expertise in Discovery, Service Mapping, CMDB/CSDM, and integrations. This role requires both hands-on technical delivery and leadership in guiding junior developers and peers.
What You’ll Do
You will play a critical role in driving Discovery, CMDB governance, integrations, and service mapping implementations. The Lead Developer will ensure our CMDB is a reliable foundation for Event Management, AIOps, and IT Operations.
Key Responsibilities:
Discovery & Service Mapping
- Lead the implementation and optimization of ServiceNow Discovery and Service Mapping.
- Create and troubleshoot patterns and probes for complex infrastructure components.
- Configure Cloud Discovery (AWS, Azure, GCP) including tag governance and policy alignment.
- Leverage Discovery and CMDB Admin Workspaces for monitoring, troubleshooting, and optimizing discovery schedules.
- Design and maintain Service Maps to support operational, change, and impact analysis.
- Troubleshoot and optimize MID Server communication, ensuring high availability and secure connectivity.
CMDB & CSDM Governance
- Ensure CMDB integrity by designing and implementing CMDB governance processes.
- Align CMDB with CSDM standards for service modelling and impact analysis.
- Configure and maintain Service Graph Connectors, Identification & Reconciliation Engine (IRE) rules, and robust transform maps.
- Drive CMDB compliance and audits, ensuring data quality, completeness, and accuracy.
- Integration & Automation
- Implementation experience of Agent Client Collector (ACC)
- Experience of REST integrations, PowerShell, and JavaScript for automation and workflows.
Leadership & Collaboration:
- Provide technical leadership and guidance to ServiceNow developers.
- Conduct peer reviews, enforce coding best practices, and drive knowledge sharing across the team.
- Collaborate with cross-functional stakeholders (network, cloud, security, and operations teams).
- Participate in Agile ceremonies and ensure sprint deliverables are met with high quality.
Required Experience & Skills:
- 7+ years of ServiceNow development and implementation experience.
- Strong expertise in:
- ServiceNow Discovery & Service Mapping (pattern design & troubleshooting).
- CMDB/CSDM frameworks and governance.
- MID Server architecture and troubleshooting.
- Service Graph Connectors, IRE Rules, and Transform Maps.
- REST/SOAP integrations, JavaScript, and PowerShell scripting.
- Agent Client Collector (ACC).
- Solid understanding of network communication protocols, credential management, firewalls, and security models.
- Experience with Cloud Discovery, Tag Governance, and CMDB optimization.
- Experience in Agile/Scrum delivery environments.
- Excellent problem-solving and troubleshooting skills.
Preferred Qualifications:
- ServiceNow Certified Implementation Specialist – Discovery and Service Mapping.
- ServiceNow Certified Application Developer / System Administrator.
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