
Application Support Analyst
4 weeks ago
Applications Supported: Compete, Keystone / SimpleK, MD Staff, Omnigo, RL6 / Converge, TMS (Accruent), Trane / TracerEnsemble
Primary Responsibilities:
• Handle daily operations for non-clinical applications including design, build, test, and maintenance.
• Support both minor service requests and major project implementations.
• Troubleshoot system issues, perform implementations and coordinate software updates.
• Participate in developing testing protocols and coordinate testing with users.
• Work across departments to ensure smooth support of applications.
• Maintain accurate and current documentation and comply with change management procedures.
• Participate in on-call rotations for critical support.
• Actively engage in cross-training across various applications.
Required Qualifications:
• 3+ years of IT/application support experience.
• Strong analytical, communication, and collaboration skills.
• Ability to understand workflows in facilities, compliance, risk reporting, HVAC, key management, and membership tracking.
• Quick adaptability to new tools and platforms
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