Senior AI Engineer

Help us reinvent conversations between people and brands.At Zingly, we’re not just building another chatbot—we’re building relationship tech. As a fast-moving, post-seed, pre-Series A startup, our mission is to change how billions of people interact with brands: more authentic, more transparent, and way more human.We’re a passionate, ambitious, globally distributed team that loves bold ideas, healthy debates, and shipping fast. We put people first, both in the product we’re building and the culture we’re creating. If you’re ready to apply your AI skills to reimagine how conversations happen at scale—this is your stage.This role requires 3–4 hours overlap with PST and strong, consistent communication with teammates (in English).Opportunities for ImpactAdvance VoiceAI at scale: build voice AI applications for real-time conversations.Lead efforts in speech NLU and Voice AI integration for multi-lingual, real-world settings.Architect scalable GenAI pipelines that combine STT, LLMs, and TTS..Develop role-specific conversational agents for sales, support, and interactive reps.Build APIs and tools that make VoiceAI plug-and-play for clients.Ensure robustness: guardrail voice models against errors, fraud, and adversarial input.Build & secure GenAI models: design, train, fine-tune, evalaute and guardrail LLMs for real-world, high-stakes use.Architect, build, and deploy scalable AI modules that plug into Zingly’s proprietary platform.Create interfaces that let clients spin up new GenAI experiences in record time.Lead the design and development of domain-specific LLMs tuned for industry roles and use cases.Push the boundaries of real-time conversational AI with scalable, production-ready systems.About YouA builder who ships fast and doesn’t shy away from tough problems.Startup-minded: resourceful, flexible, and comfortable with ambiguity.You’ve got a VoiceAI-first mindset, speech recognition and natural conversation are your playground.You care about making interactions sound natural, empathetic, and human-like.You’re proactive, curious, and love solving tricky problems around latency and accuracyYou’re a team player who can work across AI, product, and engineering to ship real-world experiences.You don’t just build models, you deliver production systems that handle messy, human speech.Proactive, you see what’s coming before it arrives.Bold and innovative, not afraid to challenge the status quo (respectfully).A natural leader, raising the bar for yourself and your teammates.Preferred Experience5–8 years as an ML/AI engineer, with a strong focus on VoiceAI or conversational systems.Proven track record of taking ML models from prototype to production impact.Hands-on with open-source LLMs (training, fine-tuning, guardrailing).Strong background in real-time AI.Deep experience in MLOps and the AWS ecosystem.Expert in Python, with strong Java debugging skills.Strong CS fundamentals: algorithms, data structures, distributed systems.Experience with REST APIs and stream-processing systems (Kafka, etc.).Knowledge of modern ML tooling, pipelines, and deployment best practices.Nice to HavesMLOps DevOps exposure (CI/CD for ML).Prior startup experience (we move fast)B2B or SaaS product experience.Why Zingly?Small team = huge impact. Every line of code you write matters.We're at an early stage—you’ll shape both the product and the culture.We’re tackling one of the most exciting spaces in AI: human + brand relationships.You’ll work with a team that values ambition, creativity, and balance in equal measure.If you’re ready to push the limits of GenAI in the wild, apply today. We’d love to welcome you to the Z Team.