Senior Operations Manager

1 week ago

India, IN Delhivery Full time

Roles & Responsibilities:


  • Planning, Executing & Monitoring end to end first mile and middle mile operations.
  • To implement and develop the SOPs and is a part of audit /continuous improvement team to find gaps and provide solutions.
  • Perform ongoing analysis to improve facility metrics, service levels and productivity.
  • Improving metrics in the medium-long run with regard to design change, optimization of layout and line haul capacity.
  • Drive continuous improvement projects within their facility to improve throughput, reduce cost and increase productivity.
  • Responsible for training, mentoring, coaching of Managers & Team Leads (all on-rolls).
  • Builds strong working relationship and liaise with other stakeholders including Customer Service, Network Engg., Commercial, Product, Technology etc.


Person Specifications- Skillsets/Education:


  • Educational Background – Bachelors Degree (is a MUST) – preferably engineering ; MBA preferred.
  • Functional Skills –People management, Operations Management, Stakeholder Management.
  • Personal Attributes - Curiosity, Ownership, Fast Paced
  • Behavioral Skills - Good communication and analytical skills. Excellent skills in problem-solving, task prioritization and follow-up.
  • Ability to work well in a team environment.


*Should be open for extensive travel.

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