Infrastructure Lead

3 weeks ago

Bangalore, Karnataka, India Infimetrics Info Solutions Full time

Infrastructure Lead

Job description :

Job Title : Client-Facing Infrastructure Lead (Pharmaceutical Industry)

- Overview : The Client-Facing Infrastructure Lead within the pharmaceutical industry plays a critical role in managing and enhancing the IT infrastructure solutions provided to pharmaceutical clients.

- This position requires extensive experience in infrastructure management, combined with strong communication and client-facing skills.

- The Infrastructure Lead collaborates closely with clients to understand their requirements, design tailored infrastructure solutions, and ensure seamless implementation and ongoing support.

Key Responsibilities :

- Client Engagement and Requirements Gathering : Act as the primary point of contact for pharmaceutical clients regarding infrastructure-related matters.

- Engage with clients to understand their business objectives, infrastructure requirements, and compliance needs.

- Solution Design and Proposal Development : Collaborate with clients to design customized infrastructure solutions that meet their specific needs and regulatory requirements.

- Develop comprehensive proposals outlining solution architectures, technical specifications, and project timelines.

- Project Management and Implementation : Lead the implementation of infrastructure projects, ensuring successful deployment, configuration, and integration of IT systems and services.

- Coordinate with internal teams and external vendors to deliver projects on time and within budget.

- Technical Expertise and Consultation : Provide technical expertise and guidance to clients on infrastructure technologies, best practices, and industry trends.

- Offer strategic advice on optimizing infrastructure performance, security, and scalability.

- Compliance and Regulatory Compliance : Ensure that infrastructure solutions comply with industry regulations and standards relevant to the pharmaceutical sector (e. g. , FDA regulations, GxP guidelines).

- Implement security controls and risk management practices to protect sensitive data and ensure data integrity.

- Client Relationship Management : Build and maintain strong relationships with pharmaceutical clients, acting as a trusted advisor and advocate for their infrastructure needs.

- Proactively address client concerns, resolve issues, and identify opportunities for upselling or cross-selling additional services.

- Training and Knowledge Sharing : Conduct training sessions and workshops for clients to educate them on infrastructure technologies and best practices.

- Share insights and updates on emerging trends, innovations, and regulatory changes impacting the pharmaceutical industry.

- Performance Monitoring and Optimization : Monitor the performance and health of client infrastructure environments, proactively identifying areas for improvement and optimization.

- Implement enhancements to enhance system reliability, efficiency, and cost-effectiveness.

- Documentation and Reporting : Maintain accurate documentation of client infrastructure configurations, project plans, and support activities.

- Generate regular reports and status updates for clients, highlighting key achievements, metrics, and upcoming initiatives.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Advanced degree or relevant certifications (e. g. , ITIL, PMP, CISSP) is a plus.

- Minimum of 8 years of experience in infrastructure management, with a focus on client-facing roles within the pharmaceutical or life sciences industry.

- In-depth understanding of pharmaceutical industry regulations and compliance requirements, such as FDA regulations, GxP guidelines, and HIPAA.

- Strong technical proficiency in infrastructure technologies, including servers, networks, storage, virtualization, and cloud computing platforms (e. g. , AWS, Azure).

- Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders.

- Proven track record in project management, including planning, execution, and stakeholder management.

- Ability to work effectively in a fast-paced, dynamic environment, managing multiple client engagements simultaneously.

- Strong problem-solving skills and a customer-centric mindset, with a commitment to delivering exceptional service and support.

(ref:hirist.tech)

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