Beauty Advisor

2 weeks ago

India, IN Shoppers Stop Full time

Job Title: Beauty Advisor, Fragrance Specialist, Makeup Artist, Skincare Consultant & Stylist

Reports To: Assistant Store Manager/Counter Manager/Store Manager

Department/Group: Operations


Work Experience: 0-2 years

Reportees: No


Job Description

Role and Responsibilities


Sales


  • % contribution to store sales and consistently achieves IPT/AUS/Conversion target set by the Manager
  • Helps Manager in executing monthly action plan including events calendar
  • Adheres to out-of-stock procedures as set by Manager
  • Actively participates in the FIFO process and management of Testers as per guidelines set by Manager
  • Number of focused services carried out (% contribution to sales) (e.g. You time services for CL)
  • Effectively closes the Sale, thanks the customer, and invites them
  • Customers Follow-up (e.g. 1-2-3 connect for EL, 2-2-2 for CL, 3-3-3 for BB)


Consultation


  • Greets customers upon arrival with a verbal greeting and smile
  • Fully investigates customers’ needs using open-ended questions and demonstrates active listening
  • Demonstrations and consultations are hygienic and educational


Product and Technical Knowledge

  • Displays a competent level of Product Knowledge, and keeps up-to-date in this area
  • E-Learning
  • Aware of and adheres to security and cashiering procedures


Personal and Counter Image


  • Brand dress code and grooming followed, and the strong personal image displayed
  • Maintains hygiene of counter, clean and tidy work area (during and after demos and applications)
  • Follows procedures for using a tester, to ensure hygienic cleaning, application, and sampling
  • Keeps brush belt clean and in good order.


Communication and Relationship Building


  • Maintains good relationships with Customers, Store, SSL and Brand teams, Mall Management
  • Attends Learning Labs/scheduled workshops, contributes to training sessions/meetings, and keeps oneself informed of all store activities
  • Communicates essential information to the store team
  • Is keen to help the team with their tasks, also accurately and timely completes their own task


Commitment


  • Punctual, flexible, and has a responsible attitude towards breaks and absence
  • Ensures compliance with the company’s code of conduct and SOPs
  • Self-motivated, uses own initiative, and takes direction well


Qualifications and Education Requirements

  • High School Graduate or equivalent
  • Knowledge of computer applications such as Microsoft Outlook, Word, Excel, PowerPoint, etc.


Preferred Competencies & Skills

  • Technical skills: Retail selling skills, Effective communication, and makeup skills
  • Other Skills: Customer orientation, learning proficiency, planning and organizing, team player, influencing, problem-solving, Innovative, In touch with current trends, styles, colors, and also the taste of the Indian market.



Preferred Industry

Beauty/ Retail /Apparels/Salon/Aviation/Hospitality

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