Quality Assurance Specialist

16 hours ago


Chennai Tamil Nadu India, Tamil Nadu CBTS Full time

Job Summary

Job Title: QA Analyst

Department: Quality Assurance / Service Delivery

The QA Analyst is responsible for executing quality assurance and surveillance activities to ensure compliance with internal standards, regulatory requirements, and continuous improvement goals. This role involves conducting audits, analyzing data, identifying non-conformances, and supporting corrective actions across business functions. We are seeking a data-driven and detail-oriented QA Analyst to support our Quality Assurance and Surveillance team.

• Conduct process audits, surveillance checks, and quality inspections

• Support root cause analysis and corrective/preventive action tracking

• Monitor and report quality metrics (e.g., compliance rate, defect trends)

• Maintain audit records and contribute to QMS documentation

• Collaborate with cross-functional teams to ensure process adherence

• Assist in training and awareness programs related to quality standards

Dashboard Management

• Ensure dashboards reflect real-time or periodic updates of QA and surveillance metrics.

• Gather data from multiple sources including Jira, ServiceNow, internal databases, and QA tools.

• Design, build, and maintain interactive KPI dashboards using tools like Power BI, Tableau, or Excel.

Data Collection & Analysis

• Validate data accuracy and completeness before integration into dashboards.

QA & Surveillance Metrics

• Analyze trends and anomalies in QA and surveillance performance.

• Track key metrics such as defect rates, test coverage, surveillance alerts, compliance adherence, and resolution times.

b. Corrective Action Closure Rate

d. First Pass Yield (FPY)

• Generate weekly/monthly reports and executive summaries based on dashboard insights.

• Support audit and compliance reporting requirements.

a. Defect Detection Rate (DDR)

c. Compliance Rate

Reporting & Communication

• Present findings to stakeholders and recommend actions based on data trends.

Key Responsibilities:

• Document findings and escalate non-conformances to relevant stakeholders



  • Chennai, Tamil Nadu, India DATAMARK, Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Position Overview:The Quality Assurance Specialist for Back Office assists in the provision of consistent quality auditing services through the monitoring of the back office workforce. This position represents, communicates and maintains the standards of quality assurance, in all aspects, and serves as a third-person arbiter of transaction monitoring...


  • Chennai, Tamil Nadu, India Datamark, Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Position Overview:The Quality Assurance Specialist for Back Office assists in the provision of consistent quality auditing services through the monitoring of the back office workforce. This position represents, communicates and maintains the standards of quality assurance, in all aspects, and serves as a third-person arbiter of transaction monitoring...


  • Chennai, Tamil Nadu, India Shearwater Health Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    The primary responsibilities of a QA Specialist are as follows but not limited to:Responsible in ensuring accuracy of information and quality of delivery by monitoring, auditing, reviewing, analyzing, documenting work processes that further improves clinical operations standardsPerforms quality audits, validates results and communicates recommendation among...


  • Chennai, Tamil Nadu, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As Quality Assurance (QA) Specialist for Global Shared Services (GSS), you will delight our customers by ensuring the quality of campaigns delivered. Your mission will be to monitor and inspect campaigns processes ensuring they meet established quality standards and compliance. You will collaborate with stakeholders across the business, proactively upholding...


  • Chennai, Tamil Nadu, India Lumina Datamatics Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionLumina Datamatics is a trusted partner for providing Content Services, Retail Support Services, and Technology Solutions to global companies in the Publishing and Retail industries. We serve 8 of the 10 largest Publishers and 3 of the 5 largest Retailers worldwide. Our strategic solutions help clients improve business competitiveness and...


  • Chennai, Tamil Nadu, India, Tamil Nadu Fiserv Full time

    What does a successful Quality Assurance Engineer do at Fiserv?The Quality Assurance Engineer is an opportunity to be part of a delivery team that is building the Commerce Hub platform.Built to deliver innovation through simple, fast integrations, the Commerce Hub is the most powerful omnichannel platform. With developer-friendly, flexible communication...


  • Chennai, Tamil Nadu, India, Tamil Nadu Fiserv Full time

    Fiserv is a Fortune 500 company and a global leader in Fintech and payment solutions. We’re always innovating in ways to connect financial institutions, corporations, merchants, small businesses, and consumers to each other – quickly, reliably, and securely. With more than 6 million merchant locations across the world, over 1.4 billion global accounts on...


  • Chennai, Tamil Nadu, India, Tamil Nadu Fiserv Full time

    Specialist, Quality Assurance Engineer (Automation Tester) We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your...

  • Quality Specialist

    1 week ago


    Chennai, Tamil Nadu, India StuCred® Real-Time Student Credit Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionStuCred is a secure loan app offering quick, short-term credit to college students in India, developed by Kreon Finnancial Services Limited. Utilizable 24/7, anywhere in India, StuCred provides instant cash to students with flexible credit limits and zero interest rates. Verification and authentication are done through the app for a fast...


  • Chennai, Tamil Nadu, India CBTS Full time

    Job SummaryJob Title: QA AnalystDepartment: Quality Assurance / Service DeliveryThe QA Analyst is responsible for executing quality assurance and surveillance activities to ensure compliance with internal standards, regulatory requirements, and continuous improvement goals. This role involves conducting audits, analyzing data, identifying non-conformances,...