WebSphere Commerce Suite

2 weeks ago

Bengaluru Karnataka India, Karnataka Career Soft Solutions Pvt. Ltd. Full time

Skillset: WebSphere Commerce Suite (WCS)

Experience: 8 - 12 Years

Job Location: Chennai / Bangalore / Kolkata


Technical Skills


  • 3-5 years of experience in application support or technical support roles
  • 2+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
  • Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
  • Basic knowledge of Linux/Unix systems and command line operations
  • Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers)
  • Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions


Application Support Experience


  • Proven experience troubleshooting e-commerce application issues including but not limited to:
  • Order processing and payment gateway failures
  • Shopping cart and session management problems
  • Product catalog and inventory synchronization issues
  • Cache invalidation and performance optimization
  • Experience with scheduled job monitoring and batch process management
  • Knowledge of feed file processing and data integration workflows

Understanding of multi-tier application architectures and component interactions


Key Responsibilities


Incident Response & Troubleshooting


  • Respond to production incidents and alerts within defined SLA timeframes
  • Perform initial analysis for application performance and functionality issues
  • Troubleshoot order processing failures, payment gateway issues, and checkout problems
  • Investigate and resolve cache-related issues affecting product data and pricing
  • Analyze application logs to identify patterns and resolve recurring issues
  • Coordinate incident response activities and communicate status to stakeholders


Monitoring & Performance Management


  • Monitor WCS application health using monitoring tools (AppDynamics, Dynatrace, Nagios, etc.)
  • Track key performance metrics including response times, throughput, and error rates
  • Respond to capacity and performance alerts during peak traffic periods
  • Monitor scheduled jobs and batch processes for completion and performance
  • Perform proactive health checks and system validation procedures


Application Operations


  • Execute service restart and recovery procedures for WCS components
  • Perform cache invalidation and product data refresh operations
  • Monitor and troubleshoot feed file processing and data integration workflows
  • Manage WCS scheduler and batch job monitoring and recovery
  • Execute routine maintenance tasks including log rotation and cleanup
  • Coordinate with deployment teams during application releases


Database Support & Integration


  • Perform basic database health checks and connectivity validation
  • Monitor database performance metrics and connection pool usage
  • Troubleshoot integration issues with external systems (ERP, payment gateways, OMS)
  • Investigate data synchronization issues between WCS and upstream systems
  • Escalate complex database issues to DBA teams with appropriate diagnostics


Documentation & Knowledge Management


  • Maintain incident logs and resolution documentation
  • Update runbooks and standard operating procedures based on lessons learned
  • Contribute to knowledge base articles for common issues and resolutions
  • Document new procedures and troubleshooting steps for team knowledge sharing
  • Participate in post-incident reviews and continuous improvement initiatives


Regards,

Rakesh

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