Service Engineer

Say hello to possibilities.It’s not every day that you consider starting a new career challenge. RingCentral, Inc. (NYSE: RNG) is a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to customize business workflows easily.We’re a $2 billion company that’s growing at 30+% annually and we’re expanding our Engineering Team to make sure we stay ahead of the competition. RingCentral is headquartered in Belmont, California, with offices located worldwide.We are looking for a passionate and skilled Software Engineer (Web Applications) with 9-12 years of experience to join our team. The ideal candidate has strong expertise in modern web technologies, exceptional debugging and troubleshooting abilities, and a knack for identifying and resolving complex issues at their root. This role requires someone who is a self-starter, thrives in fast-paced environments, and demonstrates empathy towards customers by delivering reliable and performant solutions.Key Responsibilities● Design, develop, and maintain scalable web applications and features using JavaScript, TypeScript, and Webpack.● Perform in-depth triage, troubleshooting, and debugging of production and pre-production issues across web systems.● Conduct detailed root cause analysis to prevent recurring issues and drive long-term stability. Monitor, analyze, and optimize application performance and memory usage.● Collaborate with cross-functional teams (Product, QA, Customer Support, Backend, etc.) to resolve technical challenges effi ciently. Write clean, maintainable, and effi cient code while following best practices in web development.● Champion customer empathy by ensuring solutions prioritize usability, reliability, and performance.● Proactively identify areas for improvement in existing systems and drive technical excellence.Required Skills & Experience● 9-12 years of hands-on experience in web application development.● Strong proficiency in JavaScript, TypeScript, and Webpack.● Excellent triage, troubleshooting, and debugging skills, especially in complex distributed environments.● Proven experience in root cause analysis and implementing preventive measures.● Good understanding of memory management, performance analysis, and optimization techniques for web applications.● Strong problem-solving mindset, with the ability to work independently as a self-starter.● Clear communication skills with the ability to explain technical issues to both technical and non-technical stakeholders.● A strong sense of customer empathy and dedication to delivering high-quality user experiences.Preferred Qualifications● Experience with modern frameworks/libraries● Comfortable debugging using HAR files● Back-end experience is a bonus● Familiarity with browser internals, developer tools, and profiling techniques.● Exposure to CI/CD pipelines and automated testing frameworks.● Prior experience working in customer-facing environments or supporting production systems.What we offer: Mediclaim BenefitsPaid HolidaysCasual/Sick LeavePrivilege LeaveBereavement LeaveMaternity LeavePaternity LeaveWellness CoachingEmployee Referral BonusProfessional Development AllowancesNight Shift AllowancesRingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.