Network Operations Center Engineer

4 weeks ago


Bangalore, Karnataka, India CareerNet Technologies Full time

We are seeking a highly skilled and proactive NOC Engineer to join our team. As the first line of defense and Tier 1 support, you will play a critical role in ensuring the uninterrupted operation of our services across various environments, with a primary focus on AWS cloud :

  • Monitoring and Alert Management :
  • Constant monitoring of production, staging, and other environments for any alerts or anomalies
  • Respond promptly to alerts, assess the severity, and take appropriate actions to ensure service continuity.
Incident Triage and Resolution :
  • Act as the first point of contact for all incidents related to service continuity.
  • Quickly assess and triage incidents, escalating to appropriate teams if necessary, and drive them to resolution within defined SLAs.
Proactive Issue Identification :
  • Proactively identify potential issues or areas of concern within the AWS cloud environment that could impact service continuity.
  • Work closely with the engineering and operations teams to address these issues before they escalate.
Documentation and Knowledge Sharing :
  • Maintain comprehensive documentation of incidents, resolutions, and best practices.
  • Share knowledge and insights with the broader team to improve incident response and prevention processes.
Collaboration and Communication :
  • Collaborate effectively with cross-functional teams, including engineering, operations, and security to address service continuity challenges.
  • Ensure clear and timely communication with stakeholders regarding incident status and resolution.
Continuous Improvement :
  • Continuously seek opportunities to improve processes, tools, and monitoring capabilities to enhance service continuity in the AWS cloud environment.
  • Actively participate in post-incident reviews to identify lessons learned and implement preventive measures.
Emergency Response :
  • Be available for on-call rotations and respond to emergency situations outside of regular business hours when necessary to ensure the stability and availability of our services.
Requirements :
  • 4+ years of experience in any NOC / Service continuity team.
  • Strong understanding of cloud computing principles and AWS services.
  • Excellent problem-solving and troubleshooting skills with the ability to remain calm under pressure.
  • Familiarity with networking troubleshooting, diagnostic tools, and utilities.
  • Experience with incident management processes and tools.
  • Experience in monitoring and alerting tools such as CloudWatch, Datadog, or similar.
  • Effective communication skills with the ability to convey technical information to both technical and non-technical stakeholders.
  • Proven experience in a similar role, preferably in a cloud-based environment with a focus on AWS.
  • AWS certifications (e. g., AWS Certified Solutions Architect, AWS Certified SysOps Administrator).
  • Bachelor's degree in computer science, engineering, or related field.

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