Customer Success Manager/Business Analyst

3 weeks ago


KolkataHyderabad, IN ANB IT Solutions Pvt Ltd Full time

Responsibilities :


- Capturing the customer requirement and Work closely with the engineering team to explain the requirements with required documents. Example - user story, DFD, Mock-up, Sequence Diagram etc.


- Responsible to prepare User Stories, Data Flow, Business Requirement Document (BRD), Functional Requirement Specification (FRS) and Used cases.


- Ensuring that the company's product & features can deliver on the customer's requirements.


- Replying to customers following requests for information and proposal requests.


- Producing detailed costing for customers and ensuring the contract is profitable.


- Communicate with team heads regarding common challenges, roadblocks and other issues that interrupt their workflow


- Create detailed plans for execution and implementation of new processes, including budgetary guidelines and key personnel


- Construct workflow charts and diagrams; studying system capabilities; writing specifications


- Define project requirements by identifying project milestones, phases and elements.


- Monitor project progress and perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports.

Experience :


- Ability to impact operations and effect change without being confrontational


- Detail oriented, analytical, and inquisitive


- Ability to work independently and with others


- Extremely organized with strong time-management skills


- Excellent communication skills and ability to explain complex issues


Skills :


- Any database experience strongly preferred.


- Ability to build large complex reports by using macros, calculations, etc.


- Ability to take abstract business workflows and translate them into technical workflow/process documentation for SaaS automation


- Ability to communicate with engineering team on various aspects of a highly technical product

(ref:hirist.tech)
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