Senior Quality Assurance Manager

2 days ago


Hyderabad Telangana India, Telangana TP Full time

Key Responsibilities:


- Lead and oversee a large team of Tier 3 support agents to ensure productivity and compliance are maintained at high levels.

- Define key performance indicators (KPIs), service level agreements (SLAs), and quality benchmarks to drive operational excellence.

- Conduct regular team reviews, provide coaching, and conduct performance assessments to uphold superior service standards.


Trust & Safety Compliance & Policy Enforcement:


- Supervise the review and enforcement of E-commerce - Marketplace Store policies to ensure compliance standards are met.

- Manage escalations and high-risk cases, collaborating with policy, legal, and product teams for resolutions.

- Identify trends in policy violations, fraud detection, and abuse prevention, implementing risk mitigation strategies.


Operational Excellence & Process Improvement:


- Spearhead continuous process enhancements to boost efficiency and accuracy in case handling.

- Introduce automation and workflow improvements to optimize support operations.

- Work with Quality, Training, and Product teams to enhance support frameworks collaboratively.


Stakeholder & Client Management:


- Serve as a primary point of contact between internal stakeholders, policy teams, and external partners.

- Communicate operational updates, trends, and process enhancements to senior leadership.

- Ensure alignment with global Trust & Safety strategies and compliance standards.


Reporting & Analytics:


- Monitor and analyze operational metrics, policy compliance trends, and agent performance.

- Provide weekly/monthly reports offering insights on Trust & Safety enforcement impact.

- Utilize data-driven decision-making to elevate service delivery and policy enforcement.


Contact Lipika-8114915564



  • Hyderabad, Telangana, India Thermosystems Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionThermosystems Private Limited, a turnkey solutions provider, specializes in Hydrocarbon and Fuel Gas Handling Systems, Tank Farms, Low-Pressure Piping, Fire Protection Systems, Mechanical Piping, Heavy Equipment Erection, and Heat Tracing Systems. We have in-house design, engineering, and modern fabrication facilities capable of...


  • Hyderabad, Telangana, India Qentelli Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionQentelli is a Digital and Cloud Technology Company, known for its AI-based products, frameworks, and methodology. Our Intellectual Property helps accelerate Digital Transformation, Cloud Adoption, DevOps, and Quality Engineering solutions for our customers. We offer innovative tools and methodologies to streamline and enhance technological...


  • Hyderabad, Telangana, India Minnik IT Solutions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title:Senior Quality Assurance EngineerRole DescriptionWe are seeking a meticulous and dedicatedSenior Quality Assurance Engineerto join our dynamic IT team. The ideal candidate will be passionate about maintaining the highest standards of quality in software development processes. In this role, you will design, implement, and execute comprehensive test...


  • Hyderabad, Telangana, India xyz Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Experience- 6-10 yearsLocation: HyderabadImmediate to 30 daysWork from Office.Role DescriptionThis is a full-time, on-site role for a Senior Quality Assurance Automation Engineer. The Senior Quality Assurance Automation Engineer will be responsible for developing and executing automated test scripts, creating and maintaining test cases, conducting manual...


  • Hyderabad, Telangana, India CRONUS PHARMA LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionCRONUS PHARMA LLC is a fast-growing, privately held generic veterinary pharmaceutical company based in New Jersey. Our dedicated team is committed to offering innovative, cost-effective products to the animal health market. With a strong focus on Research & Development, we have an extensive team of scientists working on innovative...


  • Hyderabad, Telangana, India Tungsten Automation Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Management and staff in Tungsten Automation's Quality Assurance job family help the company to assure that its products and technology solutions are designed and built in accordance with company standards and customer requirements. The position of Engineer is a core, entry-level departmental role and appointees are expected to perform whole core departmental...


  • Hyderabad, Telangana, India Tide Platform Private Limited Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Manager, Quality Assurance, UK ABOUT TIDE At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is...


  • Hyderabad, Telangana, India PKL LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time, on-site role located in Hyderabad for a Quality Assurance Manager. The Quality Assurance Manager will be responsible for overseeing the quality assurance program, including inspection and testing processes, ensuring compliance with industry standards, and managing quality control audits. They will also develop and...


  • Hyderabad, Telangana, India, Telangana Selective Global Search Pvt. Ltd. Full time

    Exciting Leadership Opportunity: Head of QualityA leading player in the aerospace and high-reliability engineering sector is seeking an experienced QA & QC leader. This critical role involves managing quality systems for mission-critical products, ensuring compliance with stringent industry standards, and driving continuous improvement across all stages of...


  • Hyderabad, Telangana, India IntraEdge Full time

    Job Title: Senior Quality Assurance Engineer Experience - 5+ Years Location - Hyderabad Responsibilities : As a Senior Quality Assurance Engineer, you will oversee the entirety of Citizens engineering and development efforts. You will help lead a team of highly-skilled engineers tasked with ensuring the development of top-quality technical...