Head of Human Resources

The Head of HR, Delhi Site, is a strategic partner to the Site leadership team, driving people strategies that align with business goals. This role oversees all aspects of HR operations including talent acquisition, employee engagement, performance management, compensation & benefits, compliance, and organizational development. This role will ensure HR practices are aligned with labor laws and market expectations, while fostering a high-performance and inclusive culture.

KEY RESPONSIBILITIES

Partner with leadership to shape and implement HR strategies that drive business growth for Delhi Site. Lead workforce planning and organizational design initiatives. Champion change management and fosters a strong organizational culture through targeted programs that align with strategic goals and support employee engagement, adaptability, and long-term success.

Talent Acquisition & Employer Branding

• Develop scalable recruitment and onboarding frameworks, embedding best practices and data-driven metrics to support operational excellence.
• Lead end-to-end hiring and strategic sourcing aligned with workforce planning, ensuring quality hires and timely support for critical roles.
• Strengthen Aspire’s talent market positioning through future-ready job design, educational partnerships, and enhanced candidate experience.

HR Operations & Compliance

• Ensure compliance by aligning policies with labor laws, global standards, and regulatory requirements; manage onboarding, offboarding, payroll, and data accuracy to support audit readiness.
• Oversee compensation, benefits, and employee relations with fairness and consistency, enhancing service delivery and satisfaction.
• Provide strategic HR oversight across safety, reporting, data protection, visa/work permits, and maintain strong relationships with external stakeholders.

Employee Engagement & Development

• Champion company culture and values, serving as a trusted advisor to leadership and promoting a respectful, inclusive workplace.
• Drive employee engagement, performance management, and career development through communications, recognition, and feedback mechanisms.
• Provide strategic guidance on retention, succession planning, and learning initiatives, while equipping managers for effective people leadership.

Compensation & Benefits

• Partner with regional teams and leadership to design competitive, compliant, and cost-effective compensation structures that support talent attraction and retention.
• Provide strategic input on benefits, incentives, and salary planning to enhance employee satisfaction, maintain market competitiveness, and ensure operational consistency.

HR Governance & Data

• Maintain accurate HR metrics, dashboards, and organizational charts to support workforce planning and absence management.
• Manage HR data securely and in a timely manner, ensuring confidentiality.
• Participate in HR forums to share site-level insights and workforce trends.

Employee Relations & Communication

• Serve as a trusted HR advisor, leading fair and compliant grievance and disciplinary processes while fostering engagement, inclusion, and continuous improvement.
• Drive internal communications and provide empathetic support to enhance employee experience and build a resilient, high-performing workforce.

Requirements & Qualifications

• Highly adaptable, self-motivated, and able to thrive in a fast-paced, performance-driven environment.
• Strong time management, multitasking, and prioritization skills with a sense of urgency and attention to detail.
• Professional, discreet, and capable of handling confidential matters with integrity.
• Excellent interpersonal and communication skills; able to work independently and under pressure.
• Degree in any discipline with 10+ years of HR experience across functional areas.
• Preferably experienced in call center or travel industry, and in managing remote teams within complex, matrixed organizations.
• Strong knowledge of employment law and employee relations in India.
• Proven ability to engage diverse employee populations and support people leadership through policy guidance and training.