IT Analyst

5 hours ago

Hyderabad Telangana India, Telangana McLaren Strategic Solutions Full time

Key Responsibilities

  • Respond to requests for technical assistance by phone, email, chat.
  • Manage incidents and problems in the incident management system.
  • Act as a liaison between users and technical escalation teams.
  • Follow-up on open incidents and provide status updates.
  • Escalate problems to appropriate teams when required.
  • Maintain hygiene in ticket documentation and overall ticket quality.
  • Identify and learn appropriate software and hardware used by the firm.
  • Encourage users to use self-help resources and demo common issue solutions.
  • Troubleshoot technical issues related to desktops, laptops, mobile devices, Cisco Phones.
  • Configure and troubleshoot virtual computers hosted via ESX servers.
  • Troubleshoot Microsoft Office applications suite including Teams, O365.
  • Troubleshoot issues related to VPN, RSA SecurID, corporate applications on mobile devices.
  • Troubleshoot issues related to Cisco Phones, IP Phones, Jabber, Zoom.
  • Work extended hours when business needs.
  • Flexibility to work in rotational shifts and week offs.
  • Ability to work under high pressure.


Must-Have Skills

  • MDM
  • Mobile Devices
  • Networking
  • Active Directory
  • Cisco


Nice-to-Have Skills

  • RSA
  • Vendor Management
  • VPN
  • Documentation
  • Incident Management
  • Microsoft Office
  • Strong Communication Skills

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