Operations Lead

2 days ago

Hyderabad Telangana India, Telangana ekincare Full time

The Operations Lead will manage end-to-end onsite campaign execution across PAN India, lead the operations team, ensure strong vendor relationships, and drive customer satisfaction and meet performance standards.


Designation: Operations Lead.

Location: Hyderabad (WFO)


Success Metrics:

  • 60%+ Monthly Utilisation across all campaigns.
  • 350–500 Campaigns Successfully Executed per month.
  • Minimum 50% NPS, with a target to achieve 75% NPS.
  • On-time service delivery with SLA adherence above 95%.
  • Reduction in Escalations month-over-month.
  • Cost Efficiency achieved through effective price negotiation.


Key Responsibilities:

  • Lead and monitor the onsite team to ensure timely and error-free campaign execution.
  • Ensure smooth execution of multiple campaigns across PAN India.
  • Achieve monthly utilisation targets and manage 350–500 campaigns.
  • Build and maintain relationships with partners and vendors for on-time execution.
  • Oversee vendor management, including pricing and performance.
  • Ensure customer experience standards and drive NPS improvements.
  • Handle escalations and provide performance analysis and reports to senior management.


Qualifications & Skills:

  • Bachelor’s degree (MBA preferred).
  • 3–6 years of experience in operations, field execution, or vendor management.
  • Strong leadership, stakeholder management, and negotiation skills.
  • Ability to manage high-volume operations and tight timelines.
  • Proficiency in Excel/Google Sheets and reporting.


At ekincare, we are not just building a product — we are redefining how India experiences corporate healthcare. This is an opportunity for high-caliber professionals who want to create meaningful impact at scale and fast-track their careers.

  • Be part of a winner – A Series B-funded, high-growth startup with patented technology, trusted by 1000+ companies across industries.
  • Shape the future of health-tech – Work on cutting-edge solutions in one of the fastest-growing domains.
  • High-impact role – Direct exposure to top management, influencing strategy and outcomes.
  • Thriving in a dynamic, flat-hierarchy environment with a “fast fail, fast learn” culture that empowers experimentation and rapid iteration.
  • Career acceleration – ESOPs, attractive performance-based incentives, and the possibility of multiple promotions within a year.
  • Empowered environment – Dynamic startup culture, flat hierarchy, and a “fast fail, fast learn” approach.
  • Holistic growth – 360-degree appraisal process and learning opportunities beyond your function.
  • Well-being matters – Comprehensive medical benefits and fitness perks, including gym, yoga, Zumba, and more.

If you are serious about your career and ready to operate at the top of your game, ekincare is where you belong.

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