ServiceMax Support Lead

5 days ago


PuneHyderabadBangaloreChennaiKolkata, IN HARP Technologies and Services Full time

Location : : 5+ years (4 years in ServiceMax)


Job Type : C2H (Long term End client IT Infra leader in India with 45000+ employee strength)

Job Description :


Position Overview :


As a ServiceMax Lead at Zensar you will play a critical role in ensuring the seamless transition of our ServiceMax application from its current version to the latest version. You will work closely with cross-functional teams to plan, execute, and optimize the upgrade process. Additionally, you will provide technical expertise and support for ongoing ServiceMax operations.


Responsibilities :

1. Upgrade Planning :


- Collaborate with stakeholders to plan the upgrade from ServiceMax version 21.2 to 23.1.


- Develop a comprehensive upgrade strategy, including timelines, resource allocation, and risk mitigation.


2. Technical Execution :


- Lead the technical aspects of the upgrade process.


- This includes configuring ServiceMax 23.1, managing data migrations, and implementing any necessary customizations or integrations.


3. Testing and Quality Assurance :


- Conduct pre-upgrade and post-upgrade testing to ensure the stability, functionality, and performance of the ServiceMax application.


- Identify and resolve any issues that may arise during the testing phases.


4. Customization and Configuration :


- Customize ServiceMax to meet specific business requirements, and configure workflows, objects, and fields as needed.


- Ensure that customizations are compatible with the upgraded version.


5. Integration Management :


- Manage and maintain integrations between ServiceMax and other systems, ensuring data flows smoothly and that any integration-related issues are addressed.


6. User Training and Support :


- Provide training and support to end-users to help them adapt to the new version of ServiceMax.


- Address user inquiries and provide technical assistance.


7. Documentation :


- Maintain detailed documentation of the upgrade process, configurations, customizations, and integrations.


- Create user guides and technical documentation for reference.


8. Performance Optimization :


- Monitor the performance of the ServiceMax application post-upgrade and take proactive measures to optimize its performance.


9. Security and Compliance : Ensure that security settings and compliance measures are up to date and aligned with industry standards and best :


- Bachelor's degree in Computer Science, Information Technology, or a related field.


- ServiceMax certification is must.


- Salesforce Admin certification is highly desirable


- Proven experience in ServiceMax administration and technical support.


- Hands-on experience with ServiceMax upgrades, including planning and execution.


- Strong understanding of field service operations and processes.


- Proficiency in Salesforce platform administration is a plus.


- Excellent problem-solving and troubleshooting skills.


- Strong communication and interpersonal skills to work effectively with cross-functional teams.


- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.


- Detail-oriented and committed to delivering high-quality results.


(ref:hirist.tech)
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