System Reliability Engineer

3 weeks ago


BangalorePune, IN People Gamut HR Solutions Full time

Responsibilities :

- Troubleshoot, debug, and diagnose customer issues encountered in the field.

- Improve serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure.

- Provide analysis of our existing customer base to avoid and minimize risks in the field.

- Define and lead changes to our product with our development engineering team based on feedback from customers and field implementations.

- Work with technology partners (e.g. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.

- Develop and work on internal and external knowledge bases.

- Provide support on weekdays and also off hours on an as-needed and scheduled rotational basis.

- Be a champion for our customers. Go above and beyond to support their business and use of the company stack.

Requirements :

- Excellent verbal/written communication and analytical skills.

- The passion and ability to learn new things, while never being satisfied with the status quo.

- Willingness to work in a fast-growing company with huge potential.

(ref:hirist.tech)

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