Customer Support Specialist

4 weeks ago

india, IN FBS Inc. Full time

FBS is a global trading and investment platform focused on users.

The mission of FBS is to create the most convenient tool on the market for fast financial transactions, investing, and trading with quick adaptation to the user's preferences and pursuing interests.

Our team consists of more than 450 professionals from 15 countries. As for the company’s geographic coverage, FBS established its main regional presence in South-East Asia, Europe, South America, Africa, and Australia.


You will:


  • Consult clients via live chat, email, and phone.
  • Communicate with other departments, exchange information with them, and help to solve our clients’ problems.
  • Provide reports and observe abnormal events on the shift.
  • Resolve disputes and conflicts with clients.
  • Work with CRM systems.
  • Assist colleagues from different teams.


It's a match if:


  • You speak Urdu C2, English С1.
  • You have excellent communication skills and quick and efficient problem-solving abilities.
  • Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
  • You are ready for combined shifts (flexible hours).


Nice to have:


  • Work experience in customer support.
  • Experience with Jira and Confluence.


We offer:


  • Expertise development. Work in a team with top-notch professionals in their field. Opportunities for networking, exchange of experience, and internal and external training at the company's expense.
  • You get to affect the result. There’s no bureaucracy or the need for a large number of approvals. The processes within the team are subject to change – you can easily control their development and alignment of global operations.
  • Comfortable conditions. Remote work and friendly atmosphere. Rich corporate life.
  • Stability. Competitive official salary, advanced benefits system (medicine, additional pay on sick leave, etc.).

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