Software Engineer

3 weeks ago

Bengaluru Karnataka India, Karnataka Digile Full time

Job Summary:


We are seeking a skilled ServiceNow HRSD (Human Resources Service Delivery) Developer to design, configure, and implement solutions within the ServiceNow HRSD module. The ideal candidate will have deep expertise in ServiceNow and a strong understanding of HR processes, enabling efficient employee experiences through automation and digital workflows.


Key Responsibilities:


  • Develop and configure ServiceNow HRSD applications, including Case and Knowledge Management, Employee Service Center (ESC), Lifecycle Events, and Virtual Agent.
  • Collaborate with HR and IT stakeholders to gather requirements and translate them into technical specifications.
  • Customize ServiceNow forms, workflows, business rules, UI actions, client scripts, and integrations.
  • Design and implement ServiceNow HRSD modules and extend existing applications as required.
  • Integrate ServiceNow with third-party applications and HRIS systems (e.g., Workday, SAP SuccessFactors).
  • Perform testing, troubleshooting, and performance tuning of ServiceNow HRSD components.
  • Create technical documentation including design specifications, configuration guides, and user manuals.
  • Ensure compliance with development standards and IT security policies.
  • Participate in Agile/Scrum development cycles and support ongoing system enhancements and upgrades.


Required Qualifications:


  • Bachelor’s degree in Computer Science, Information Systems, or related field.
  • 3+ years of experience in ServiceNow development, with at least 1–2 years focused on HRSD.
  • Strong understanding of HR workflows and employee service delivery concepts.
  • Experience with ServiceNow Studio, Flow Designer, IntegrationHub, and Scoped Applications.
  • Knowledge of JavaScript, REST/SOAP web services, and ServiceNow APIs.
  • Familiarity with system integrations (e.g., Workday, SAP, AD, SSO, etc.)
  • ServiceNow Certified System Administrator (CSA); HRSD Implementation Specialist certification is a plus.

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