
Software Engineer
2 days ago
Job Summary:
We are seeking a skilled ServiceNow HRSD (Human Resources Service Delivery) Developer to design, configure, and implement solutions within the ServiceNow HRSD module. The ideal candidate will have deep expertise in ServiceNow and a strong understanding of HR processes, enabling efficient employee experiences through automation and digital workflows.
Key Responsibilities:
- Develop and configure ServiceNow HRSD applications, including Case and Knowledge Management, Employee Service Center (ESC), Lifecycle Events, and Virtual Agent.
- Collaborate with HR and IT stakeholders to gather requirements and translate them into technical specifications.
- Customize ServiceNow forms, workflows, business rules, UI actions, client scripts, and integrations.
- Design and implement ServiceNow HRSD modules and extend existing applications as required.
- Integrate ServiceNow with third-party applications and HRIS systems (e.g., Workday, SAP SuccessFactors).
- Perform testing, troubleshooting, and performance tuning of ServiceNow HRSD components.
- Create technical documentation including design specifications, configuration guides, and user manuals.
- Ensure compliance with development standards and IT security policies.
- Participate in Agile/Scrum development cycles and support ongoing system enhancements and upgrades.
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 3+ years of experience in ServiceNow development, with at least 1–2 years focused on HRSD.
- Strong understanding of HR workflows and employee service delivery concepts.
- Experience with ServiceNow Studio, Flow Designer, IntegrationHub, and Scoped Applications.
- Knowledge of JavaScript, REST/SOAP web services, and ServiceNow APIs.
- Familiarity with system integrations (e.g., Workday, SAP, AD, SSO, etc.)
- ServiceNow Certified System Administrator (CSA); HRSD Implementation Specialist certification is a plus.
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