IT Support Specialist

1 week ago

Hyderabad, Telangana, India Valutek Full time

Job Description :


- L1 Service desk Engineer, strong Communication, voice process.

- Preferred minimum 1+ years of experience in the Service Industry.

- ITIL v3/v4 Foundation certified.

- General awareness about Win10 Core Apps (like Browser, Outlook, Excel, Word etc.), O365 and Active Directory.

- Proficient in handling customer queries across the globe (primarily the United States).

- Exceptional written, and verbal communication skills.

- Unparalleled Listening and Comprehension capabilities networking concepts such as IP addressing, DNS, DHCP, and troubleshooting network connectivity issues.

- Remote Desktop Protocol (RDP), TeamViewer, or similar applications.

- Familiarity with ticketing systems like ServiceNow, Jira Service Desk, BMC Remedy, or similar tools for incident and request management.

- Experience with O365 applications and services, including Exchange Online, SharePoint Online, Teams, and OneDrive

- Proven service industry front-line experience with handling high-value/critical customers.

- Ability to keyboard to capture important details on a call for documentation.

- Willing to work in a 24/7 environment.

- Knowledge of Service Desk tools like Service Now.

- Knowledge and understanding of basic hardware, software and networking

(ref:hirist.tech)

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