Sr Program Manager

3 weeks ago

Bengaluru, Karnataka, India Digit Insurance Full time

We are seeking a Senior Program Manager to lead and deliver complex, cross-functional initiatives across workstreams. This role calls for a hands-on leader who thrives in ambiguity, brings structure to chaos, and mentors rising talent through active apprenticeship. This is a unique opportunity to shape and scale initiatives that impact core insurance practices—life and general—while bringing fresh thinking from across domains. The incumbent will work with all functions in the company and will implement different solutions across the company.

About the Role

The role will entail the following key deliverables:

Responsibilities

  • Cross-Workstream Program Leadership
  • Own and orchestrate a portfolio of strategic initiatives across Life and General Insurance domains.
  • Drive design, piloting, and scaling through structured work plans and agile sprints.
  • Define and track KPIs to measure success and impact.
  • Problem Solving & Critical Thinking
  • Tackle multidimensional business challenges with both analytical precision and creative hypothesis-driven thinking.
  • Ability to challenge surface-level metrics (e.g., analyzing combined ratio, by uncovering deeper insights such as reinsurance exposure and sustainability of outcomes).
  • Structured Communication
  • Synthesize fragmented or binary responses into actionable insights.
  • Communicate with clarity—both verbally and in writing—especially when navigating nuanced discussions or building consensus among cross-disciplinary teams.
  • Internal Entrepreneurship & Agility
  • Exhibit strong internal drive to find answers.
  • Foster a test-and-learn environment by bringing best practices from beyond the immediate team or function.
  • Iterate rapidly, and remain objective about one's own hypotheses and ideas.
  • Stakeholder Management
  • Engage with multiple senior stakeholders, from subtle nudges to firm interventions, as the situation demands.
  • Show judgment in escalating critical risks while avoiding unnecessary alarm.
  • Adapt communication and style based on audience and context.
  • Process Design & Practice Management
  • Lead cross-functional teams with structured execution.
  • Define, launch, and refine new operating models, processes, and initiatives.
  • Manage dependencies and ensure successful adoption on a scale.

Qualifications

  • 6–10 years of relevant experience, with a strong preference for candidates with both consulting and business-side exposure.
  • Demonstrated leadership in ambiguous, cross-functional environments.
  • Exposure to agile methodologies and frameworks for fast learning and execution.

Required Skills

  • Deep problem-solving orientation, with the ability to think holistically and challenge assumptions.
  • Clear and structured communication style, with the ability to distill and simplify complexity.
  • High entrepreneurial quotient with agility to adapt, pivot, and bring in outside-in thinking.
  • Mature stakeholder management instincts, capable of influencing across functions and levels.
  • Passionate about continuous learning—professionally and personally.
  • Foundational understanding of insurance, with a curiosity that goes beyond the sector.
  • Competence in technology and AI concepts, able to connect business needs with tech-enabled possibilities.

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