Migration Support Engineer

2 weeks ago


Bangalore, Karnataka, India Innova ESI Full time

Job Overview:

We are seeking a Migration Support Engineer with 3 to 5 years of experience to provide technical support and resolve issues during system migrations.

The ideal candidate will have strong experience with Windows endpoint support and troubleshooting, with a preferred background in using Intune and Windows Autopilot.

This role involves collecting project issue details, performing initial troubleshooting, resolving issues, and ensuring user Collection and Troubleshooting:

- Collect details of issues encountered during migration projects.

- Perform initial troubleshooting to diagnose problems.

Issue Resolution:

- Resolve Level 1 migration issues promptly.

- Verify that the user is satisfied with the resolution.

Documentation and Reporting:

- Document issues and their resolutions for future reference.

- Report recurring issues to the Migration Support Lead for further analysis and escalation.

Must-Have Skills:

Windows Endpoint Support:

- Experience in supporting and troubleshooting Windows 10/11 endpoints.

Customer Technical Support:

- Proven experience in providing technical support to customers.

Preferred Skills:

Intune:

- Experience with Intune for device management and support.

Windows Autopilot:

- Experience with Windows Autopilot for deploying and configuring devices.

Personal Attributes:

- Strong analytical and troubleshooting skills.

- Excellent communication skills.

- Ability to work both independently and as part of a team.

- Customer-focused with a commitment to delivering high-quality support.

(ref:hirist.tech)

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