Senior System Administrator

3 weeks ago


Noida Uttar Pradesh India, Ghaziabad IT BY DESIGN Full time

Provide professional IT support to customers with a focus on customer service

• Monitoring IT infrastructure of clients and administration.

• Drive problem investigations and resolution as required.

• Excellent hands-on Office 365 and triaging around it.

• Troubleshooting RDS Server related issues (RDS Platforms)

. • Basics of Windows server issues.

• Basics of Networking -- firewalls, switches, and access points.

• Knowledge of SharePoint, network Drive related issues, One Drive (slowness, user access , Deletion)User account mgmt.

• Printer Management

• Analyze network alerts and diagnose network errors.

• Good knowledge of MS-Office, Outlook and various Windows OS versions.


• Good to have ---Manage and troubleshoot Physical and Virtual servers.

• Plan on upgrades and updates of infrastructure.

• Resolve all tickets in a timely and professional manner while meeting expectations specified in customer Service Level Agreements (SLA)



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