Collection Manager

3 weeks ago

Noida Uttar Pradesh India, Ghaziabad Yotta Data Services Private Limited Full time

About the Role :


The role involves ensuring timely collection from customers, solving any billing issues, and coordinating with the Sales and Delivery teams.


Responsibilities :

  • Follow-up and reminders for overdue accounts and keeping track on it and initiating Dunning as per policy.
  • Having frequent meetings with Accounts Manager (Sales Team), Projects Team/ Service Delivery team for any dispute, over ageing accounts, and Dunning post discussion.
  • Independently manage relationship with Key accounts of the Company.
  • Ensuring healthy relationship with Customer and trying to resolve the problems in disputed billings.
  • Assisting, coordinating with Billing team for accounting of collection, TDS entries.
  • Timely Reporting of Outstanding report to Management, Sales team and other respective stakeholders.


Qualifications

  • Graduation
  • Minimum 6 to 8 years of CRM experience


Required Skills

  • EXCEL/ MS Office
  • Soft spoken and good communication skill
  • Disciplined in working and conduct.
  • Understanding Service delivery parameters.
  • Follow & commit with Yotta’s Policy statements (eg. QMS/EMS/OHS/ISMS/PIMS/ITSM / BCMS / EnMS etc.)
  • Undertake applicable training as communicated from time to time.
  • Understand the organization’s expectations towards all management systems the company is certified for.
  • Participation in Risk assessment process, contribute in achieving departmental & management system objectives.
  • Adhere to confidentiality policy to safeguard sensitive company information, maintain trust with clients and partners, and ensure compliance with data protection regulations.
  • Perform their duties in the event of emergency as per roles in ERP/BCMS plan.
  • Assist in maintaining PIMS controls throughout personal data lifecycle.


Preferred Skills

  • Knowledge of accounting and TDS
  • Good Co-Ordinator



Equal Opportunity Statement

Yotta is an equal opportunity employer committed to diversity and inclusivity in the workplace.

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