Senior DS Prompt Engineer

4 weeks ago

Bangalore Rural Karnataka India, Karnataka FedEx Full time

What your main responsibilities are Role Overview: Skilled and passionate GenAI Prompt Engineer to join our Customer Experience Analytics team. The ideal candidate will be responsible for designing inputs for AI tools that produce optimal outputs, with a focus on improving customer experience through data driven insights and innovative product development. What you’ll be working on • Design and develop prompts for various applications, including text generation, translation, question answering, and creative writing. • Collaborate with cross-functional teams to understand user needs and translate them into effective prompts. • Analyze and iterate on prompts based on performance metrics and user feedback to ensure high-quality outputs. • Conduct experiments and research to test new prompting techniques and optimize existing workflows. • Stay up to date on the latest advancements in natural language processing (NLP) and AI and apply those insights to your work. • Document and communicate your work clearly and concisely to technical and non technical audiences. • Support business, operations, and leadership by providing actionable insights derived from AI-generated prompts. • Assist in the development of customer-facing products aimed at enhancing the quality of virtual assistant interactions with customers. • Focus on improving Turnaround Time on report development and dissemination of important insights. • Contribute to FedEx's digital adoption strategy by leveraging AI technologies to reduce customer calls and enhance self-service capabilities. • Continuously evaluate and refine AI prompt designs to optimize performance and customer satisfaction. What we are looking for • Bachelor’s degree in computer science, linguistics, writing, or a related field. • Proficiency in programming languages such as Python and experience with relevant libraries and frameworks. • At least 2 years of proven experience in prompt engineering or a related role in the AI and Chatbots domain • Strong analytical skills with the ability to translate complex data into actionable insights. • Experience working with large datasets and data visualization tools. • Excellent communication and collaboration skills. • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. • Min. experience: 4+ years What you'll bring to the teamCollaboration, quality work, commercial acumen, leading on projects with minimum guidance, willingness to learn and grow. Analytical Skills, Accuracy & Attention to Detail, Planning & Organizing Skills, Influencing & Persuasion Skills, Presentation Skills

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