Desktop Support Engineer

3 hours ago


Delhi India, India Tata Consultancy Services Full time

TCS is hiring for Desktop Support Engineer role



Role : Desktop Support Engineer

Location : Delhi

Experience : 8 - 10 years



  • Provide technical support for desktop systems, hardware, software, and peripherals
  • Troubleshoot and resolve issues related to operating systems, applications, and network connectivity
  • Install, configure, and maintain desktops, laptops, printers, and other IT equipment
  • Respond to service requests and incidents via ticketing systems within defined SLAs
  • Ensure timely updates and patches for systems to maintain security and performance Document issues and resolutions for knowledge base and future reference
  • Coordinate with other IT teams for escalations and cross-functional support
  • Support remote users using remote desktop tools and VPN configurations
  • Maintain inventory records of IT assets and ensure compliance with company policies
  • Provide onboarding/offboarding support including system setup and access provisioning
  • Assist in software deployment and upgrades across user systems.
  • Monitor system performance and proactively identify potential issues
  • Support end-user training on basic IT tools and security best practices
  • Collaborate with vendors for hardware repairs and warranty claims
  • Ensure compliance with IT policies and data protection standards
  • Participate in audits and documentation for IT asset management
  • Maintain backup and recovery procedures for user data when applicable
  • Support mobile device management (MDM) and BYOD policies.
  • Provide VIP support for senior executives and critical users.
  • Stay updated with emerging technologies and recommend improvements



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