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Lead Artificial Intelligence Engineer

2 months ago

Bangalore, Karnataka, India CP360 INDIA PRIVATE LIMITED Full time

Role : AI Lead Engineer


Job Location : Bengaluru


Shift Timing : EST Timing (IST - 06:30 PM - 03:30 AM)


The candidate we are looking for :

We are looking for an experienced AI Lead Engineer with a minimum of 6+ years of experience.

Primary Responsibilities :

- Partner with product managers and product owners to understand business needs and develop architecture solutions and blueprints for the customer experience center platform solutions

- Provide best practice recommendations and optimization opportunities within the contact center speech analytics platform

- Experience building conversational applications (e.g Observe. AI, Verint, Call miner or Amazon Lex or any similar AI/NLP Platforms)

- Experience as a Cloud Architect involving large scale cloud contact center experience using Cloud platform/s

- Experience in implementing capabilities including (but not limited to) : Omni-channel

- Text Analtytics, Voice Authentication, Process Automation and Analytics, Speech Analytics, Call Recording,

- Technically hands-on experience with setting up pilots and POC for solution evaluations on the SaaS platform

- Architecture development experience across Business, Application, Data and Technology domains

- Excellent communication and influencing skills

- Ability to explain complex technical issues in a way that non-technical people may understand

Job Requirements :

- Experience integrating with open source / commercial NLP and ML technologies is a must.

- Good experience and knowledge of NLP platform integration with IVR.

(ref:hirist.tech)